Reporting Collaborate Issues (Chrome Freezing, etc.)

If Camosun College faculty are having a problem during a session in Collaborate, either in Chrome or Firefox, please do the following from within the session, while the issue is happening (or immediately after logging back in, in the case of Chrome freezing).


Immediately after you encounter your issue (during your Collaborate session if possible,) click Report an Issue to outline your problem directly to Collaborate.  This will give Collaborate all the info about the session including exact time of the issue, right down to connection speed and servers involved.


Then, after your Collaborate session, email the session name and time, along with an outline of the issue, to and we can escalate it, if need be, with a formal support ticket. We want everyone who is having the Chrome freezing issue in particular to report it in the moment. It is best to define the issue in the little text box so they know the exact issue. This way Collaborate will be aware of exactly how often certain issues are happening and hopefully find solutions.


Leave a Reply