Reminder of where to get help with D2L, Collaborate, and Kaltura

As we gear up for the new school year, I wanted to remind you of some important information related to D2L, and for online teaching/learning, both for faculty and students.

For Students:

For Faculty:

Wondering where to get help?  You can get help from eLearning Support, or book an appointment with an instructional designer, by emailing   Check out our list of workshops and the Events Calendar on the CETL website.

Updated Whiteboard in Collaborate!

Over the summer, the Whiteboard in Collaborate was updated.  Here is our new tutorial on how to use the Whiteboard in Collaborate (also available on our Tutorials site).

This tutorial is designed for faculty who have previous experience using Blackboard Collaborate Ultra.  For further information, please contact for assistance.


This tutorial will cover how to use the Whiteboard in your Collaborate session.


  1. Click the Collaborate link on your Navbar, and click on a Collaborate session link to enter the session.
  2. Open the Collaborate panel (the bottom right icon).

    Open the Collaborate panel

  3. Click the Share Content icon.

    Click Share Content

  4. Click Share Blank Whiteboard. The Whiteboard will open in the main session area.

    Click Share Blank Whiteboard

  5. There are two panels above the whiteboard. The one on left contains:Pan Mode (the hand).  Pan Mode allows you to select an object.  Once it’s selected, you can then move it around, add a note to it, delete it (by clicking the Delete key), or duplicate it.

    Zoom Out (a magnifying glass with a minus sign) and Zoom In (a magnifying glasses with a plus sign).

    Fit Page (click the down arrow to select Fit Page or Fit Width).

    Note that the Zoom and Fit functions are user-dependent, meaning that participants will need to Zoom in on a Whiteboard (or PPT) for themselves – you can’t do that for them.

    Top left whiteboard panel

  1. The panel on the right side contains the drawing functions. These are:Drawing (pen icon) allows you to draw, or select Brush or Eraser (acts like a pencil eraser).  We will look at these functions more in Step 7.

    Text (the T icon) allows you to add text.  We will look more at this function in Step 8.

    Line (the diagonal line) allows you to draw Lines, Arrows, Rectangles, Ellipses, Polygons, and Polylines.  We will look more at this function in Step 9.

    Clear Annotations (the trash can) clears everything.  You will be given a warning that this will delete everything on the whiteboard, and it cannot be undone.  Only Moderators and Presenters have this ability.

    Stop Sharing (the square) stops the Whiteboard.

    Top right whiteboard panel

  2. Drawing Both the Drawing and Brush functions allow for:Changing the Colour (the paintbrush)

    Adding a Fill Colour around the drawing (the bucket)

    Changing the Opacity (the two overlapping squares), which makes the object lighter or darker

    Changing the Thickness (the set of three lines)

    Adding Blend Mode (the two overlapping squares at the far right) which allows you to manipulate the colour and saturation of an object by drawing over it.

    Drawing functions

  1. Text The Text function allows for:Changing the Colour (the T with the square behind it)

    Adding a Fill Colour around the drawing (the bucket)

    Changing the Opacity (the two overlapping squares), which makes the object lighter or darker

    Changing the Font (the set of three lines) which give you the option to change the font type, the font size, the alignment (left, centre, right), and the placement (top, middle, bottom of the text box)

    Text functions

  1. Line The Line function allows for:Changing the Colour (the paintbrush)

    Adding a Fill Colour around the drawing (the bucket)

    Changing the Opacity (the two overlapping squares), which makes the object lighter or darker

    Changing the Thickness (the set of three lines)

    Changing the Line Style (the dotted curved arrow).  This give many options to change a plain line to various kinds of arrows (you could use this as a pointer for a presentation by moving it around on the whiteboard) pointing in both directions from the line, and various kinds of dotted lines.

    Line functions

  1. Click the Stop icon (top right of the slide in the main window) to stop sharing the Whiteboard. The Whiteboard will be saved in the session, meaning that when you launch it again in the session, the annotations will persist.

    Click Stop

Things to Remember

While the Whiteboard annotations persist during a session (unless you delete them), you can’t save a Whiteboard from a session to your device.  If you want to keep a copy of a Whiteboard, you can either use the screen printing option on your computer, or right-mouse click on the whiteboard, to save an image of the Whiteboard to your computer.

You can’t add an image (picture, graphic, etc.) to the Whiteboard.  To present and work with an image in the main session area, you need to use Share Files.

eLearning: Spring Cleaning – Tips for Pruning Your Media Collections

With limited server space and the need to better manage our carbon footprint, we cannot accumulate volumes of media. As end of term approaches, it is time to start pruning your Collaborate and Kaltura media collections.


  • At end of term, delete Collaborate recordings from your courses.
  • If there are specific recordings you want to keep, you can download them and upload them to Kaltura MyMedia for future re-use.
  • Revisit courses from past terms and delete those historical recordings.


  • Go through your MyMedia account and delete copied or duplicate videos that you have created or uploaded but don’t need.
  • Delete any single use videos that you do not plan to use again.
  • Encourage your students to delete any videos created for the course that they won’t need in the future.

Camosun is working on a more formal data retention plan to help manage the growing volume of media. In the meantime, it is good practice to get in the habit of cleaning out your media at end of term or making it part of your annual SD plans.  Questions?  Email


Camosun eLearning Updates

There have been some changes with some of the tools we support here in eLearning at Camosun we wanted to let you know about here:

D2L/Colleague Integration

The new D2L/Colleague Integration will result in changes and improvements to the faculty and student experience in D2L. Read our CETL notice to learn more.

Coming Soon to Collaborate: Gallery View with 25 Simultaneous Videos

Blackboard Collaborate Ultra has been working on improvements to its video gallery to enable Moderators and Participants to view up to 25 simultaneous video feeds. Moderators will see up to 25 simultaneous video feeds beginning April 8, and Participants will get access to this functionality later in the month. Note that we still recommend not having all videos active all the time during a session to conserve bandwidth especially for students with poor connections.

Read our CETL notice to learn more about what’s coming to Collaborate in the future.

Reporting Collaborate Issues (Chrome Freezing, etc.)

If Camosun College faculty are having a problem during a session in Collaborate, either in Chrome or Firefox, please do the following from within the session, while the issue is happening (or immediately after logging back in, in the case of Chrome freezing).


Immediately after you encounter your issue (during your Collaborate session if possible,) click Report an Issue to outline your problem directly to Collaborate.  This will give Collaborate all the info about the session including exact time of the issue, right down to connection speed and servers involved.


Then, after your Collaborate session, email the session name and time, along with an outline of the issue, to and we can escalate it, if need be, with a formal support ticket. We want everyone who is having the Chrome freezing issue in particular to report it in the moment. It is best to define the issue in the little text box so they know the exact issue. This way Collaborate will be aware of exactly how often certain issues are happening and hopefully find solutions.