Tutorials, Workshops, and More!

Category: Blackboard Collaborate Ultra (Page 1 of 2)

Reporting Collaborate Issues (Chrome Freezing, etc.)

If Camosun College faculty are having a problem during a session in Collaborate, either in Chrome or Firefox, please do the following from within the session, while the issue is happening (or immediately after logging back in, in the case of Chrome freezing).

First:

Immediately after you encounter your issue (during your Collaborate session if possible,) click Report an Issue to outline your problem directly to Collaborate.  This will give Collaborate all the info about the session including exact time of the issue, right down to connection speed and servers involved.

Second:

Then, after your Collaborate session, email the session name and time, along with an outline of the issue, to elearning@camosun.ca and we can escalate it, if need be, with a formal support ticket. We want everyone who is having the Chrome freezing issue in particular to report it in the moment. It is best to define the issue in the little text box so they know the exact issue. This way Collaborate will be aware of exactly how often certain issues are happening and hopefully find solutions.

Thanks!

Polling in Blackboard Collaborate Ultra

This tutorial is designed for faculty who have previous experience using D2L and Blackboard Collaborate Ultra, and will cover how to create and run polls for participants in your Blackboard Collaborate Ultra session. For further information, please contact desupport@camosun.ca for assistance.

Steps

  1. Go to the location in your D2L course site where you have linked to your Blackboard Collaborate Ultra room (for example, in the Content tool), click on your Blackboard Collaborate Ultra session and enter your session.
  2. Open the Collaborate panel (the bottom right icon).Open the Collaborate panel
  3. Click the Share Content icon.Click Share Content
  4. Click Polling.Click polling
  5. Select Multiple Choice or Yes/No Choices, depending on your poll.Select Multiple Choice or Yes/No Choices
  6. For Multiple Choice, type in your question into the Ask a question box, then add your choices (click Add choice to add more choices). Then click Start.Add a question, choices, then click Start
  7. Yes/No Choices work in a similar way, except that you only need to add your question to the Ask a question box, then click Start.Yes/No Choices
  8. Ask participants to click on the Poll icon at the bottom of their Blackboard Collaborate Ultra window to complete the Poll, and watch the responses come in. The first image is the Moderator view, and the second is the Participant view.Moderator view of a pollParticipant view of a poll
  9. Click Show Responses to allow participants to see responses come in. Click the End polling button to end the Poll. The first image is the Moderator view with Show Responses enabled, and the second is the Participant view.Moderator view, Show Responses Participant view, Show Responses

Things to Remember

You can run a Poll at any point during your Blackboard Collaborate Ultra session. Make sure to tell participants that you are starting a Poll, as they may need to click the View Poll icon to see it.

View Poll icon

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Recording a Blackboard Collaborate Ultra Session in D2L

This tutorial is designed for faculty who have previous experience using D2L, and Blackboard Collaborate Ultra (BBCU), and will cover how to record your (BBCU) session, and what you can do with the recording later. For further information, please contact desupport@camosun.ca for assistance.

Steps

  1. Go to the location in your D2L course site where you have linked to your Blackboard Collaborate Ultra room (for example, in the Content tool), click on your Blackboard Collaborate Ultra session and enter your session.
  2. Open the Session menu (the top left icon).

    Open the Session menu

  3. Click Start Recording.

    Click Start Recording

    A Session is being recorded message will pop up.

    Session is being recorded message

  4. To stop the recording, click the Session menu, and select Stop Recording.

    Click Session menu and select Stop Recording.

  5. To access your recording(s), go back to the location in your D2L course site where you have linked to your Blackboard Collaborate Ultra room (for example, in the Content tool), and click the Menu at the top left above the Course Room link.

    Click the Menu link

  6. Select Recordings (note that it may take a bit of time before the recording(s) appear – and you may need to log off of D2L and log back in again before you see them).

    Select Recordings

  7. Make sure Recording downloads are enabled by clicking on the Room (or Session) link and under Recording, selecting Allow recording downloads, and click Save.

    Click the Room link and under Recording, select Allow recording downloads, click Save

  8. Go back to the Recording area (see steps 5 and 6), and then click the three dots to the right of the recording you want to download, and select Download (from here you can also Watch the recording, Edit its name, Delete it, Copy its link for emailing to people, or Add a caption source, if you have a caption file saved on your computer. Note, if you would like the recording closed captioned, download it, upload it to Kaltura, and Kaltura will add auto closed-captions to it).

    Click the three dots and select Download

  9. Save the recording video to your device. You can then edit it using a video editing program, or upload it directly into Kaltura for sharing with your students.

Things to Remember

Recorded BBCU sessions are saved as MP4s, and only Moderators can turn recording on in sessions.

Recordings include the following activities from in the live session: Audio, shared content, active speaker video (if shared during the session), captions added during the live session, chat messages in the Everyone chat channel (NOT chat messages in breakout rooms).

Recordings can be viewed from any device, and can be viewed as often as needed – there are no view limits.

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Managing the Chatroom in Blackboard Collaborate Ultra in D2L

This tutorial is designed for faculty who have previous experience using D2L and Blackboard Collaborate Ultra, and will cover how you can manage your Blackboard Collaborate Ultra (BBCU) session Chatroom. For further information, please contact desupport@camosun.ca for assistance.

Steps

  1. Go to the location in your D2L course site where you have linked to your Blackboard Collaborate Ultra room (for example, in the Content tool), click on your Blackboard Collaborate Ultra session and enter your session.
  2. Open the Collaborate panel (the bottom right icon).

    Open the Collaborate panel

  3. Click the Chat icon.

    Click the Chat icon

  4. Moderators will be able to chat to Everyone or to Moderators only. Participants will be able to chat to Everyone, and may also be able to Private Chat another participant if the Moderator has not disallowed that function. Click Everyone to chat to the whole group.

    Click Everyone

  5. Type your message in the Say something box and hit Enter. Click the down arrow to select an emoji to add to your message.

    Type your message

  6. To toggle from Everyone to Moderators (or to chat with an individual) click the back arrow next to Everyone.

    Click the arrow next to Everyone

  7. To find a specific person to private chat with, start typing their name into the Find someone to chat with box, select them, and hit Enter.

    Find someone to chat with

Things to Remember

If the Collaborate panel is closed while you are facilitating your session, chat messages will pop up in the main window, and if your Collaborate panel is open, but NOT on Chat, chats will register as numbers at the bottom of the Collaborate panel next to the Chat icon.

Chat messages pop up Numbers appear next to Chat

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Managing Attendees in Blackboard Collaborate Ultra (D2L) – Blackboard Collaborate Ultra Tutorial

This tutorial is designed for faculty who have previous experience using D2L and Blackboard Collaborate Ultra, and will cover how you can manage Blackboard Collaborate Ultra (BBCU) session attendees. Information on how to use individual feature is contained in relevant tutorial documents. For further information, please contact desupport@camosun.ca for assistance.

Steps

  1. Go to the location in your D2L course site where you have linked to your Blackboard Collaborate Ultra room (for example, in the Content tool), click on your Blackboard Collaborate Ultra session and enter your session.
  2. Open the Collaborate panel (the bottom right icon).

    Open the Collaborate panel

  3. Click the Attendees icon.

    Click the Attendees icon

  4. To manage an attendee’s settings, click the Attendee controls icon (the three dots) to the left of their name.

    Click Attendee controls

  5. From here you can:
    1. Send a private chat message to that attendee.
    2. Change the role of that attendee, for example (as shown here) promoting a Participant to Moderator, Presenter, or Captioner status.
    3. Mute the attendee’s microphone.
    4. Remove the attendee from the session/room.

      Manage attendees options

  6. You can also view an attendee’s Internet and audio connection by clicking the Attendee connection icon (to the left of the Attendee controls).

    View Attendee connection

  7. Finally, you can set the Attendee panel to stay open to make it easier to manage your attendees. Click the More Options icon (the three dots at the top of the Attendees panel) to:
    1. Find an attendee (especially useful if you have a large group).
    2. Detach the Attendee panel completely to keep it open.
    3. Mute all attendees at once.

      More Options to manage attendees

Things to Remember

It’s a good idea to recommend to attendees/participants that they mute their microphones upon entering the session, and to remind them they will need to unmute them to talk. That way you don’t have to worry about distractions from a lot of background noise.

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This content is licensed under a Creative Commons Attribution 4.0 International Licence.Icons by the Noun Project.

Sharing your Screen in Blackboard Collaborate Ultra (through D2L)

This tutorial will cover how to share your computer screen within your Blackboard Collaborate Ultra session, and is designed for faculty who have previous experience using D2L, and who have had some experience with Blackboard Collaborate Ultra. For further information, please contact desupport@camosun.ca for assistance.

Steps

  1. Go to the location in your D2L course site where you have linked to your Blackboard Collaborate Ultra room (for example, in the Content tool), click on your Blackboard Collaborate Ultra session and enter your session.
  2. Open the Collaborate panel (the bottom right icon).

    Open Collaborate panel

  3. Click the Share Content icon.

    Click Share Content

  4. Click Share Application/Screen.

    Click Share Application/Screen

  5. Select which application you wish to share: Your Entire Screen, one Application Window (for example, WORD), or a specific browser Tab. Click Share.

    Select application and click Share

  6. You and the participants will see what you have shared, and what you are doing with it, in the main session window.

    Screen sharing

  7. Use the View Controls to Zoom In, Zoom Out, see the Best Fit, and view the Actual Size.

    View controls

  8. Click Stop Sharing (in the pop-up box which appears when you begin sharing your Application/Screen) OR click the Stop icon (top right of the slide in the main window) to stop sharing your Application/Screen.

    Stop sharing

Things to Remember

You can’t save an Application/Screen sharing session. The only way to “save” the sharing session is to record the entire Blackboard Collaborate Ultra session, and then edit the recording later.

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Using Blackboard Collaborate Ultra from your Classroom to Another

Do you have students who can’t make it to class? Snow keeping students from heading down the Malahat? Need to broadcast your class from one classroom to another, or from your classroom to those students who can’t be in class? We have a possible solution for you: Blackboard Collaborate Ultra.

Blackboard Collaborate ultra

With a microphone and a camera connected to a classroom computer, both easily booked at the ITS Helpdesk, and a little help from your friends in eLearning, you can learn how to send your classroom to your students.

You can also use Blackboard Collaborate Ultra on your own personal computer and engage with students at multiple computers around the city, province, Canada, and the world.

Contact DE Support (desupport@camosun.ca) to arrange to talk to an instructional designer about your options, and to learn all about how this could support you and your students.

Using the Whiteboard in Blackboard Collaborate Ultra in D2L

This tutorial is designed for faculty who have previous experience using D2L and Blackboard Collaborate Ultra, will cover how to use the Whiteboard in your Blackboard Collaborate Ultra session. For further information, please contact desupport@camosun.ca for assistance.

Steps

  1. Go to the location in your D2L course site where you have linked to your Blackboard Collaborate Ultra room (for example, in the Content tool), click on your Blackboard Collaborate Ultra session and enter your session.
  2. Open the Collaborate panel (the bottom right icon).Open the Collaborate panel
  3. Click the Share Content icon.Click Share Content
  4. Click Share Blank Whiteboard. The Whiteboard will open in the main session area.

    Click Share Blank Whiteboard

  5. Use the drawing tools at the top-left to Select items, Point to items, draw with the Pencil, add Shapes, write Text, and Clear everything (note that there is NO undo for this!). When you select Pencil, Shapes, or Text, the Colours selector will also appear.

    The drawing tools

  6. You can also use the View Controls to Zoom In, Zoom Out, see the Best Fit, and view the Actual Size.

    View Controls

  7. Click the Stop icon (top right of the slide in the main window) to stop sharing the Whiteboard.

    Click Stop

Things to Remember

You can’t save a Whiteboard session, and once you have stopped sharing the Whiteboard, it will disappear. If you need to keep a copy of what happens in the Whiteboard, you can either use the screen printing option on your computer, or right-mouse click on the whiteboard, to save an image of the Whiteboard to your computer.

You can’t add an image (picture, graphic, etc.) to the Whiteboard. To present and work with an image in the main session area, you need to use Share Files.

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Showing PowerPoints in Blackboard Collaborate Ultra in D2L

This tutorial is designed for faculty who have previous experience using D2L and Blackboard Collaborate Ultra, and will cover how to show PowerPoints in your Blackboard Collaborate Ultra session. For further information, please contact desupport@camosun.ca for assistance.

Steps

  1. Go to the location in your D2L course site where you have linked to your Blackboard Collaborate Ultra room (for example, in the Content tool), click on your Blackboard Collaborate Ultra session and enter your session.
  2. Open the Collaborate panel (the bottom right icon).

    Open the Collaborate panel

  3. Click the Share Content icon.

    Click Share Content

  4. Click Share Files.

    Click Share Files

  5. Click Add Files to upload a PowerPoint from your computer (or drag the PowerPoint into the Add Files box).

    Click Add Files

  6. When the file has finished uploading, select it, then click Share Now.

    Click Share Now

  7. Select a slide to begin sharing (the slide will appear in the main window of your session).

    Select a slide to being sharing

  8. You can either use the arrow under the main slide to navigate through your presentation, or click on any slide in the Navigate Slides area to jump to another slide. Use the drawing/pointing icons at the top-left to enhance the presentation. Click the Stop icon (top right of the slide in the main window) to end the presentation.

    Presentation controls

Things to Remember

Once you have added a PowerPoint file to a session, it will stay there as long as the session is active. Once the session is over (and disappears from your Blackboard Collaborate Ultra room in D2L), it will disappear and have to be re-uploaded to any new sessions you create.

This content is licensed under a Creative Commons Attribution 4.0 International Licence.Icons by the Noun Project.

Showing PowerPoints in Blackboard Collaborate Ultra in D2L

This tutorial is designed for faculty who have previous experience using D2L and Blackboard Collaborate Ultra, and will cover how to show PowerPoints in your Blackboard Collaborate Ultra session. For further information, please contact desupport@camosun.ca for assistance.

Steps

  1. Go to the location in your D2L course site where you have linked to your Blackboard Collaborate Ultra room (for example, in the Content tool), click on your Blackboard Collaborate Ultra session and enter your session.
  2. Open the Collaborate panel (the bottom right icon).

    Open the Collaborate panel

  3. Click the Share Content icon.

    Click Share Content

  4. Click Share Files.

    Click Share Files

  5. Click Add Files to upload a PowerPoint from your computer (or drag the PowerPoint into the Add Files box).

    Click Add Files

  6. When the file has finished uploading, select it, then click Share Now.

    Click Share Now

  7. Select a slide to begin sharing (the slide will appear in the main window of your session).

    Select a slide to being sharing

  8. You can either use the arrow under the main slide to navigate through your presentation, or click on any slide in the Navigate Slides area to jump to another slide. Use the drawing/pointing icons at the top-left to enhance the presentation. Click the Stop icon (top right of the slide in the main window) to end the presentation.

    Presentation controls

Things to Remember

Once you have added a PowerPoint file to a session, it will stay there as long as the session is active. Once the session is over (and disappears from your Blackboard Collaborate Ultra room in D2L), it will disappear and have to be re-uploaded to any new sessions you create.

This content is licensed under a Creative Commons Attribution 4.0 International Licence.Icons by the Noun Project.

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