Tag: faculty stories

Laura teaches in the English Language Development program at Camosun.  Laura considers herself fortunate that when the pivot to online teaching/learning happened back in March 2020, she was on scheduled development leave so had time to prepare for complete online teaching in May/June.  Laura reflects that the Spring term went quite well in the end.  “I think we were all a bit nervous, but students and instructors were quite accommodating and kind to one another through all the challenges.”  While Laura ended up teaching three courses she had never taught before, she reflects that “in some ways it was better because I just planned how to teach them online from scratch, rather than having to transition a face-to-face class to completely online.”

Starting back in May 2020, Laura taught, and continues to teach (since she is still teaching online), mostly synchronously for her courses but using a flipped classroom model.  D2L houses the course pack, her course assignments, and her weekly News posts, which let students know what will be happening in the synchronous sessions.  After working on her online teaching strategies throughout the spring and summer, Laura felt much more comfortable teaching online last fall.  “I was teaching the same classes, and it went well. I changed some of the content, but did not really adjust the teaching style. During the synchronous classes, we’re together for the first hour to hour and a half going over work that students prepared during the previous class, and for the second part of class, they’re working in small groups on the activities they need to complete in preparation for the next class. By having them stay in their study groups for longer periods of time, with me visiting the groups, they can focus more deeply and really immerse themselves in the tasks. This also reduces the potential for cognitive overload, which can occur virtually when being moved around too much and switching tasks too frequently.”

While her online classes continue to go well, Laura has definitely had some challenges with teaching online.  First and foremost, troubleshooting technology issues can be challenging, although she noted how supportive she found college technical support to be in getting through those issues. However, she told me that it was frustrating to develop strategies to build and maintain engagement with all students.  “Prioritizing engagement and making the learning experience meaningful and interesting are my objectives, but also my greatest challenges online.”  During her first term teaching online, Laura made adjustments to how she taught and assessed her classes to support engagement.  Because she had students working more independently, she decided to mark those independent tasks as complete or incomplete and connected them with a participation mark. “Those tasks are required, and if they aren’t completed, then a participation mark disappears. Students are allowed to miss three over the term, and this could be because they are busy that week, or they do not want to complete that task. While most students understand the value of feedback for helping them succeed in formal assessments, some students need that extra bit of incentivization to complete these informal assessments, which will ultimately help them be more successful in the course and beyond.”

Laura tells me one of the rewards from the past year and a half was discovering how convenient and time saving it was to have all her content, as well as all her assignments, on D2L. Aside from students having access to all the content to review when they want to, “I have students looking back from their early to later assignments and they can really see their growth.”  She also uses the Discussions tool more now.   “Students make weekly discussion (journal) posts about literature that we’ve read. And when they go back and look at their first journal to their last journal, it’s so motivating for them to see how much they’ve developed.”  And finally, Laura has seen how moving online can be much more inclusive and accessible, “I record all the Collaborate sessions, so students can watch them if they missed a session or need additional clarification on something – that ability to go back and review is key.”

Laura also discovered that changing her teaching style and handing over more responsibility to her learners was another big reward for her.  “They now need to preview more content before class, for example, watch a video and do some reading on a topic.  Then, one group is responsible for summarizing and presenting that topic to us. Giving them the opportunity to lead the class can both deepen their learning and engagement, and they like taking responsibility for that important intellectual work. This involves not just answering comprehension questions but presenting key content areas to the class with me supplementing, clarifying and correcting the areas that they require additional support with.”

Laura’s advice to other faculty moving their courses online is that “everything takes longer than you think.” In addition, she advocates carefully considering the cognitive load on students where they are not only learning content and developing skills, but also learning online tools and learning to learn online.  “In a class, I have students doing fewer tasks, but I try to maximize what we get out of those tasks.”

Moving forward, Laura plans to keep using D2L so students both have access to the course content and know what they need to do in advance of coming to a live class, whether it’s online or in person.  “The Cognitive Load Theory also explains that if we don’t know what to expect, then we worry, and this limits what we can learn. Teaching students how to learn and how to use the technology are also key aspects of reducing negative cognitive distractions and developing successful online teaching and learning.”

Judith, a faculty member in the English Language Development Department, was in the middle of teaching when we all suddenly moved online in March 2020.  Because she had been concentrating on non-teaching work for the previous six years, she had not yet integrated much D2L into her teaching, “When I had to go completely online all of a sudden, there was a huge gap in my knowledge and for those five or six weeks I was in survival mode.” Like many other faculty, she simply tried to do what she could to get students through the end of that Winter 2020 term.

In May/June, Judith was able to take a bit of a breath, take workshops on teaching online, and learn what she could to prepare for the Fall term.  “I was still in a bit of survival mode in the fall. I taught synchronously, and I was probably online with students for at least two hours of each 2½ hour class, while still being available online for that last half hour.”  As Judith became more comfortable with the basics, she slowly added more tools into her teaching, and while building her toolkit, Judith discovered she liked the options some of the tools offered to her students. For example, she began to use the audio recording feature in the D2L Assignments tool.  “Students were able to record their opinion or read a passage for pronunciation. They even could use their phones and upload the recordings. Some students didn’t blink an eye learning how to do this, while other students had a harder time, but being able to record directly on D2L helped. Then I was able to provide recorded feedback as well, which I think the students liked.”  That fall term, however, was tough. “In the fall, I was overwhelmed with so much work that again I just dealt with what I could, slowly adding more over the term. I also found the marking very time-consuming,” a frustration I have heard over and over from faculty moving from hand-marking to digital marking.  While Judith says she eventually “got used to the online marking tools, I still find them kind of frustrating and awkward.”

These were some of the many challenges Judith faced when moving everything online, but I asked what her biggest challenge was. “I would say organizing materials – getting rid of extraneous things and getting a better handle on what I had on D2L – was my biggest problem.”  In addition, Judith was teaching one course she hadn’t taught for many years, and another that she hadn’t taught before at all.  “Not only had I not used D2L much before, but I’d also not recently taught ELD 072 or 075.  Even if we’d been in the classroom, I would have had to spend quite a bit of time preparing to teach.” While organization was a challenge for Judith, she also says it was also a reward in the end. “I think I became more organized than normal because I was forced to. Every evening on D2L I made sure to tell students what we were going to do the next day, rather than being as spontaneous as I might have in the classroom. I think in some ways that made me a better and certainly more organized teacher.”

When I asked about other rewards, Judith told me she “was amazed at the students – I was amazed that I had almost no attrition. With very rare exceptions, students were there and ready to go, answering questions and participating, which makes me realize that even though I worked very hard over the past eight months, it meant something…it had a real impact. I’m sure there’s lots I could have done better, and I’m sure it was hard for the students, but they came along for the ride regardless.”

Judith will take some lessons with her from the past year.  “There’s the obvious takeaways of learning what one can do online, how we can make it work for the students. But the biggest takeaway is realizing what we can do when we need to, and that people don’t give up, they just keep going.”  Judith does, however, miss seeing her students face to face, and was delighted when she met a student she had never seen in person while on a walk one day. “Online, you still get to know people – to like them or sometimes to have difficulties that need to be worked out. You can still have great conversations, but it isn’t the same. It’s sad that we couldn’t be together in person.”

Moving forward, Judith is happy to have the organizational piece in place and to have the all course content available in one place for students.  Even after the pandemic, “I may even still meet students online, for example if somebody can’t come to my office hour. And I think I will continue to use the recording in D2L option for the courses that have pronunciation and speaking.”

Judith has some final words of advice for any new colleagues who may be teaching online for the first time.  “Don’t bite off more than you can chew, and don’t worry about doing everything from day one. Decide what your priorities are, figure out how to do those things, and make do with what you can do.  With regards to the past year, Judith reflects, “it’s been hard, but what a great push we’ve all had, because we often don’t do things until we have to, or have the time. But it didn’t matter if you had time or not. You had to do it.  We have all done so much learning and that’s fantastic.”

Diane teaches in the BEST (Academic Upgrading Building Employment Success for Tomorrow) program at Camosun College.  She started our interview expressing her feelings about moving to online teaching in March 2020:  “I think it’s been amazing adventure with wonderful surprises, and an opportunity for me, as an instructor, to walk the talk, to be congruent with what I ask the students to do because I’m doing it as well, moving out of the comfort zone into the growth zone. I’ve been really touched by their acceptance, their patience, their understanding of us as a team as we tell them it’s not perfect, but we’re moving forward, we’re in the growth zone with you. It’s been just heart enriching and also skill enriching for me as an instructor.”

Diane is grateful first of all for all the support the college gave BEST students, providing them with computers and internet boosters.  “I had some online curriculum in D2L to use which helped me when we moved online, but some of my students didn’t have Internet access or computers at home, and some only had smart phones. So I did a lot of talking and texting and emailing with that group. But by the fall, we had a tech assessment process in place and were able to get loaner laptops and Internet boosters for them. That was a huge for my teaching because I feel it’s important that everyone is on equal footing.”  And she is also grateful to her team, Val (see Camosun Faculty Story 22: Val) and their Instructional Assistant Allyson, saying “I did a mountain adventure when I turned 40, and then a sea kayak surf adventure where I was part of the team leading, and there were a lot of parallels to the move online in terms of hard work, long hours, and that team approach, as well as the challenge to discover what you can accomplish mentally, physically, and spiritually.”  In fact, I was priveleged to have all three of the BEST team, Diane, Val, and Allison, in one or more of my Facilitating Learning Online courses last year, and I can attest to their dedication to making the online environment work for their students.

Like many faculty members I’ve spoken to, Diane spent a lot of time thinking about how to connect with students during this incredibly stressful time.  “In terms of teaching, I want to be tuned into how much stress they were under so I could make adjustments to assignments, to due dates, and to whatever it was that they needed.  I didn’t want to hold them up to rigid timelines; I just wanted them to do their best and to stay connected.”  Whatever the BEST team did must have worked for students, because Diane told me that they had better attendance in their synchronous online courses than they typically do in a face-to-face class.  “People were rolling out of bed with their bed hair and logging in.”

Diane feels that having to learn online was beneficial for students in ways beyond just learning the course content.  “I believe that students need this experience of being online, meeting online, etiquette online, and learning more about being a self-directed learner, including time-management and focus skills.”  And in the past year, BEST has seen different kinds of students join the program.  “We’ve had parents, a lot of gamers, and socially shy people taking the program and attending in a strong way. Learning online definitely provides more flexibility for some students, although I think some people still miss the face-to-face for sure. But I just talked to a student this week who said he wants to go on with online learning. It’s just more convenient,” not an uncommon discovery from the past year.

One other benefit to teaching and learning online Diane mentioned was being able to bring guest speakers into classes.  “It’s so meaningful for the students – they love the guest speakers because we bring in people related to the career curiosities. So the guest speakers just need to log in, and they don’t have to drive and park and find out where the classroom is.  It’s so easy for them.”  And finally, Diane reiterated something Val mentioned in her interview around how much more easily students can share a bit of their world with the rest of the class.  “Because they are in their own space, I’ll ask them to take five minutes and find an object that’s meaningful for them, then come back and tell the class why that object has meaning for them.”

The experience of the past year was not without its challenges though.  The BEST team worked hard to hone the assessments for their courses so that there weren’t as many, so that students were not overwhelmed.  “That’s what we’re doing now. These last eight months have been a wonderful pilot opportunity, and now we’re looking at what assignments to keep, adapt, or let go, as well as how to weight them because we’re also moving to articulate the program for adult graduate credit at the BC grad diploma credit.”  And one other challenge, which will sound familiar to many, was trying to decide what pieces of the course should be asynchronous and what pieces should be, in as Diane put it, part of the “precious, precious synchronous time.”

Diane has several pieces of advice for anyone thinking of moving their courses online.  First, she recommends looking for existing online curriculum so you don’t have to start completely from scratch.  Second, get a team around you.  Third, ask students for feedback. “Every week we asked for feedback, and then at the end of the program we asked for feedback on the whole experience.”  And most importantly “don’t try to be perfect, just do the best you can and keep it simple.”  Finally, Diane wants faculty to know that “it’s going to be a fun and challenging adventure. The first round is the hardest one, and then it’ll get better.  Have faith, have fun people around you, take regular breaks, and remember that any crisis has incredible opportunity in it as well.”

The plans for BEST are to, for the time being, keep it online and refine the synchronous/asynchronous model the team has been working with.  “I hope moving forward, by keeping BEST online, we can attract people from across the province and the country. We’ve also had interest in the program from international students, which was another surprising piece, although there are not many tuition-free education and career planning programs out there.”

Update:  since this interview, Diane tells me that students from their last year’s BEST program (online!) are now enrolled in several Camosun programs this term, including Mental Health and Addictions, Mechanical Engineering, Electronic Engineering, Kinesiology, and Upgrading.

Chrisa teaches learning skills and supervises the Writing Centre at Camosun.  In both roles, she meets with students one-on-one, and is also invited into classes to talk about learning strategies.

Chrisa told me that initially, when the college moved all its classes and services online back in March 2020, “the biggest part of my job was transitioning the Writing Center team to virtual tutoring. Fortunately, we already were using a platform that allowed us to meet with students virtually, we just hadn’t used it that way before.”  However, there were also staff in the English Help Centre who provide learning and writing skills to students who had not used this system at all, so “we decided that we needed to get those writing consultants on board with our online booking system as well.”  Once working remotely was established for everyone, and we all remember how quickly that happened, the next question was how was Chrisa’s team going to help students, and how were students and faculty going to know that they were still available to provide that help.

“It was a learning curve for all of us, but eventually we were set up and able to reach out to students. We had a fairly quiet spring term, but by summer 2020 word was getting out, and instructors began to respond to our emails asking to be invited into their classes. Marketing our services was quite a bit more challenging in the virtual world because instructors were still new to online teaching, but by fall term, it wasn’t nearly as complicated, and once the word was out we got really busy.”

Chrisa reminded me that, in Fall 2020, I had invited her to co-facilitate some student orientations with me, where I showed them D2L, Collaborate, etc., and she introduced them to the Writing Centre and Learning Skills.  She told me “I had taken virtual courses before (including CETL workshops), but hadn’t taught online myself, and one of the best forms of instruction was when I got to shadow you and see what it was like teaching in a live real-time session.”  In addition, being an online student yourself is hugely helpful when you are, in turn, supporting students learning how to navigate online learning.

Chrisa told me her biggest challenge while working remotely was feeling isolated.  “Trying to connect with people initially felt like swimming through mud, especially when I was sending e-mails but not hearing back from instructors, which was understandable because I knew everybody was struggling at that time.”  And she was acutely aware of the challenges students were facing.  “Sometimes students couldn’t figure out how to register for an account or book an appointment, so we set up a writing center e-mailbox allowing them to contact us directly with problems or questions. But of course, someone needed to monitor that inbox because often students would contact us when they had technical issues getting into a virtual session.  If someone wasn’t checking that inbox regularly, then an hour could pass and it would be too late for that student.”

Chrisa has found many rewards over the past year.  “The first is that I feel like the Writing Center team has become much more cohesive because we are now meeting using Teams. Whereas before, because we had offices on both campuses, it was much harder to pull meetings together.  I feel that’s also true with some of the other groups I’m a part of – it’s so much easier to meet with people now and I’m sure that will continue.”  This has certainly been an observation made by others (myself included) who, in the past, had to regularly travel between campuses for meetings.  But Chrisa found another exciting opportunity in virtual teaching:  “What really struck me during one of my sessions with international students was that we can meet with students living all over the world. And they were so grateful, and so much fun, and so funny.  It was a really inspiring moment for me when I thought wow!  This has fantastic possibilities.”  And finally, Chrisa is considering continuing with her virtual in-class sessions with students.   “I’ve discovered amazing ways to engage students virtually, like using a whiteboard where students are more likely to participate and engage, because it can be anonymous.”

Some of the lessons Chrisa will take away with her from the past year include making sure to ask for help.  “I’m better at it, but I’m usually the helper, not the one that asks for help, so that’s been a gradual transition for me. Also, trust my intuition, because it’s been pretty good. And trust that people are resilient, because I’ve been amazed by the resiliency demonstrated by my team and by students. Expect the unexpected, be flexible, and be kind to yourself and to everybody else.”  Chrisa reflected that even while knowing we were all in the middle of an extremely stressful situation, most people still expected too much of themselves.  “When I meet with students, they often seem upset with themselves because they feel like there’s something wrong with them if they don’t already understand something they are in the process of learning. And I probably had similar feelings as we made this transition to online, I think I was probably pretty hard on myself. Over the past year, the cognitive load has been gigantic for everyone, and when you’re dealing with so many stressors, it’s harder to learn. It’s harder to think clearly. It’s harder to access your analytical capacity. And it’s therefore easy to feel like there’s something wrong with you.  So that’s the other lesson learned – make sure to access the support and community that surrounds you, especially when you’re feeling isolated.”

If Chrisa were giving advice to someone suddenly having to move online for work or teaching, “I’d say it’s probably going to be a bumpy ride, but you will probably also enjoy it because you will learn a ton. Make sure to ask for help, and if possible, shadow someone so you can see online teaching in action. In addition, if possible, take baby steps to make it more manageable.”  And finally, Chrisa gave some words of wisdom I really appreciated:  “take a lot of breaks, listen to uplifting music, take some deep breaths, and build in strategies to help you cope with trying to learn so much new information at once.”

Like Alison in the Centre for Accessible Learning, Chrisa is looking forward to continuing some virtual student support moving forward.  “We want to offer both options because students really appreciate that flexibility, so I’m sure we’ll offer some blended options to students and they’ll probably expect it as well.”  I can say myself with some certainty that services for students, much like classroom learning, are not going to look the same as they did before, in a good way!

Brent is a faculty member in the Medical Radiography (MRAD) program at Camosun College (and yes, there are TWO Brents in MRAD!).  Because most of Brent’s courses are labs requiring students be face-to-face, when the college moved online in March 2020 he faced significant challenges, including facing a program cancellation for that initial period of the lockdown.  But Brent told me he “was lucky because as we learned more about COVID, the addition of safe-start options to the initial restrictions allowed us to adapt our lab time, meaning I was able to get some face-to-face time with the students.”

Because in-person class time was limited, Brent ended up flipping his class.  Students accessed the lecture material asynchronously, and in-class time was dedicated to questions and discussion.  Brent decided to look at it as an opportunity to try something new, explaining “our program is very intense and normally involves students being in class for full days, but because of the pandemic, I didn’t want to put pressure on them to have to show up for long hours. Therefore, this became the first time I put more ownership on the students to complete work outside of class, which was hard for me to do because a lot of what I did before was very teacher-driven.” Brent also found flipping difficult because “I love teaching face to face – that’s what gets me up in the morning: building connections, having inside jokes, and getting to know the students and how they work.”

Brent taught two cohorts last year, one of whom was new to the program.  Like other faculty in this situation, Brent noticed a difference between how these two groups reacted to the way courses were taught during COVID.  The new group, of course, didn’t know what to expect.  “We worried that we would miss something important, but in the end my colleague Sarah and I were able to trim the fat a little and concentrate on what was really needed to cover the course outcomes.”  In addition to having limited time face-to-face, class sizes were also limited due to restrictions.  “There were a total of 16 students, separated into blocks of four for the lab time, so the full class never interacted as a larger group.  In addition, Sarah and I only taught eight students each, so we each only met half the class,” and for this group, the flipped model seemed to work well.  “They had to have worksheets completed before coming to lab, and they did all come in prepared because they knew how valuable the lab time was.”  In addition, because this group had less lab time there were other activities online to make up for this, and to enhance these activities, Brent searched for a virtual simulation tool he could integrate for students to use outside of lab time.  “It was hard to find a simulation tool that would be easy to use and give you what you need. And I wanted to make sure a new tool would support student learning rather than just adding to their stress.”  Eventually Brent found a tool which was applicable to the level one students, allowing them to use it on their own time, and giving them immediate feedback as well as a certificate.

Brent worked with his other group, the one who was not new to the program, a little differently “because they already had a relationship with us and craved more face-to-face time, so I ended up lecturing over Collaborate instead of having them prepare everything on their own. I wasn’t planning on doing that originally, but it was something those students needed, and I think it went really well for them.”

In addition to addressing different cohort needs in the face of limited face-to-face time, Brent faced the challenge of plunging into a new world, not knowing “how the courses were going to look and how students were going to react to them. I wasn’t worried about the technology, but I wanted to provide a good product and be proud of it.”  But Brent told me “my biggest challenge was to keep those student relationships. I lucked out because my course was blended, so I knew we would be okay because we had that face-to-face time. But it reinforced to me how important the learning environment is, and how important it is to devote the time to working on that connection between learners and instructor.”

When I asked him about what rewards he may have seen come out of this past year, Brent had a few things to say.  “What this has allowed me to do is change. There’s a certain point in your career where you need a challenge, and this allowed me to venture outside the box, which is something we ask students to do all the time. And if you can reflect on why something new is hard for you, you can relate better to your students.  And now I’m much more comfortable trying something new, and being ok if it doesn’t work, whereas before I put a lot of pressure on myself as an instructor to get it right all the time.  Now I know that as long as we have outcomes to meet, I can change how I meet them because students will still get what they need.”  But Brent tells me that his biggest takeaway was finding out how adaptable students are.  “They did an unbelievable job, even while juggling lots of other things in the background.”

I wanted to spotlight one other experience from last year Brent related to me.  “I used Collaborate when the year-ones went out to clinical. I hadn’t met some of them and my clinical hospitals were in the north of Vancouver Island, but I was recommended not to travel at that time, so instead I had bi-weekly Collaborate sessions with them.  What I noticed was that many of these students were away from home for the first time, and were now isolated due to the pandemic, as well as learning at a hospital, which is very difficult. Having these regular Collaborate sessions allowed some of them to open up about their challenges.  I’ve known since day one that teaching is about more than just content, but this experience really emphasized that.”

Brent’s advice to others who might be moving courses online is simple:  “Reach out and ask for help. Teaching can be isolating, and it can be hard to ask for help, but there are people out there who are willing to help. I enjoyed the opportunities to work with other peer groups in the college because we had to rely on each other a little bit more. In addition, just try something new and if it doesn’t work, adjust the sails.”  Brent also advises being prepared, but not holding onto expectations or predictions of how things will turn out, because “a lot of my stress comes from our expectations.”

Finally, moving forward, Brent tells me “we’re still going to teach blended online in September. We will continue to build on our library of videos and use the simulation tool.  I might also continue to record my lectures so students can go back and review them.”  And finally, Brent ended his conversation with me reiterating our need as instructors to emphasize care in addition to content in our teaching, saying “if you take care of the person, everyone is going to learn.”

Alison is a faculty member in the Centre for Accessible Learning (CAL) at Camosun.  While she does not currently teach in the classroom, she works very closely with Camosun students who register for accommodations through CAL.  When COVID moved us all online in March 2020, Alison says she “was new to CAL, and was just starting to understand the pre-covid CAL systems. So for me, it was interesting because all of a sudden I was on a more level playing field with everybody else because moving online was new for us all.”  For Alison herself, she found working virtually “promoted better teamwork in the department. We could meet so easily, whereas before, because CAL has offices on both campuses, it was always complicated to have regular meetings.  But all of a sudden it was so easy to meet, and I thought we worked extremely well together to re-invent ourselves.”

In addition to how teamwork in CAL had to change, the way CAL worked with students also had to change.  “We had to rethink every step of our processes and really consider how we were going to make things work for the students.  And by the end of last summer we had a really good system in place for meeting the needs of all students.”  Of course, there were bumps along the way.  Normally, making such huge changes to how you serve students requires time, study, talking to students, etc.  But last year, this was impossible.  Alison noted that for students for whom coming in for face-to-face appointments is intimidating, “moving to online was wonderful because this whole weight lifted from them, which opened my eyes to how we can provide a more diverse and inclusive service to everyone. I don’t think I realized fully how in-person meetings didn’t serve some students. From extreme social anxiety to physical disabilities, there are many reasons why our penchant for face-to-face isn’t convenient or comfortable for many students. Why should they have to come to meet with me face to face when we can easily do it differently?”

In terms of technology, Alison reflects that CAL had to use things differently with the pivot.  “We had a front desk where students dropped in to ask questions, and the faculty had in-person drop-in hours as well, but we had to figure out how to handle drop-ins virtually. Now, I have virtual drop-in times, so that when a student has a question, they don’t have to book an appointment, meaning I can respond to them quickly.”  In addition, Alison noted that CAL had to rethink how they provided support to students for exams.  She didn’t want to speak to that herself, except to say “CAL Exams had to do some really interesting things in terms of accommodated exams.  For example, if a student needs a reader or a scribe, how do you do that with technology so that the student is at home, while the scribe and the invigilator are both somewhere else entirely?”

Alison noted something I think many of us felt last year: how challenging it was (some days more than others) to not just have to pivot online, but to live through a world-wide shut-down, with a pandemic raging around us, while working to support students and instructors through normal course-related concerns like completing coursework, assessments, and writing exams. But in spite of all the chaos, CAL somehow “had to review all our systems and evaluate our processes, and then figure out how we were going to change them to support this completely new scenario.  And of course, sometimes we made decisions, only to later discover something that didn’t make sense because of something else we hadn’t thought of.”  I reflected to myself how we in eLearning had a similar experience: we had to make a lot of changes in the moment, without having the time to do them as mindfully as we would have preferred.

But Alison sees huge rewards coming from moving online because CAL can now offer students more choice in the ways they can interact with CAL.  “For many students the move to online was a huge gift. I worked with students who said this was what they had always wanted – for health reasons, social anxiety, or the whole realm of challenges our students face – to remove the pressure of having to come to campus for everything.  It was a huge game changer for them, and I suspect some students will be dreading the idea of having to go back on campus. I really hope the institution remembers the good that came out of last year.”

Alison ended our interview with some comments about her view on how COVID has affected the way we interact with each other at the college.  “I think it changed not just how we supported students, but about how we communicated with other areas of the college. COVID in a way has made some of our silos disappear. If you’re in this building and I’m in that building, we see each other as separate. But when we’re just a Teams meeting away from a conversation, it becomes easier to work together within the institution. So in some ways I find it’s helped working relationships, and made communicating and collaborating easier.”  Like Alison, my personal hope is that we keep all of what we learned over the past, stressful year, and continue to use the best tools to support, communicate, and collaborate with our fellow students, faculty, and employees.

Diane teaches Massage Therapy.  And yes, I know you are thinking, how on earth do you teach Massage Therapy online?  Well, it wasn’t easy, but Diane and her group adapted to the sudden pivot, and now are working in a new world of blended.  New to them especially, because as Diane informed me, massage therapists are not known for their computer savvy!  But, nonetheless as, overnight, everyone was “thrown, not even into the deep end of the pool, but into the ocean, the community pulled together and said, here we are. Let’s do this!”

Since a Massage Therapy program requires hands-on learning at some point, the program group had some thinking to do.  In the spring, Diane says “we split the term into two blocks of 7 weeks, and front loaded all the courses that wouldn’t require hands-on learning.  We were basically teaching like you’re laying tracks while the train is coming towards you.” Then later, when they were able to go back into the classroom, they moved into some blended learning “which just took a little bit of the edge off, allowing us to figure out where the cracks were and put the glue in, so to speak, getting feedback from students of what they were requiring and what their challenges were as we went so we could begin to be more intentional and thoughtful in how we integrated some of the tools.”  How did they do it?  Well, Diane credits two things:  first, support from CETL and eLearning, and second “the community of educators worldwide, understanding how much we’re all struggling and supporting each other.  Also, taking workshops on D2L, how to build community, etc. – not just the technical how-to’s, but also how to create a meaningful learning experience for the students.”

Like other health-related programs, Massage Therapy has a cohort model, which means Diane has been seeing differences between the cohort that had to move online suddenly, and the cohort which started completely online from the beginning.  “We had a second-year cohort who already knew each other, but who struggled with the pivot. But the cohort who started in the fall seemed to adapt better – it was the only mode they knew.  I think they actually enjoy a lot of things about online learning.”  And Diane noted, that the students certainly seemed to embrace the blended model once it was established.

Aside from moving a hands-on program online, Diane says that one of her biggest challenges last year was the learning curve: “you’re developing your course, learning the technology, teaching and putting the course online all at the same time. I think if it had been one or the other, it would have been ok, but putting those altogether was really challenging.  In addition, I think the biggest challenge was how to make an online course a meaningful experience.  Especially in the synchronous classes.  For some students, my class might have been their third online lecture in a row.”  Diane had experienced so-called Zoom fatigue herself in CETL workshops.  “If it went too fast I got lost then that was it:  I was done. I think as we move forward, the experiences of the past year will make us better teachers.  It will certainly make me a better teacher, to be much more focused, have guideposts along the way, and work in shorter blocks of time instead of 50 minutes straight of me talking.”

Over the past year, Diane said she was able to work on being more intentional with her teaching.  “One of the things that I was able to do, with the help of D2L, was to organize and standardize my classes, which is something I’ve been wanting to do for a while.  Such a benefit to learners, to come into a course and to know where to find everything, to know what to expect, to make it crystal clear for them. And that’s what I’m looking forward to keeping, so they have a map of every course, of every week.”

In addition, Diane says “I’ve always thought that health care and education are mirrors for each other.  What we model in our patient care, in respect and safety and consent and all of those things should also be part of our learning communities. And I think that online teaching forces you to be intentional in creating respect, safety, and accessibility, and to consider how we can make our courses more transparent, meaningful, and authentic for our students, which makes me excited for the future.”

Diane also noted how online learning provides opportunities to “students when they are not faced with the pressure of sitting in front of the other people. I found that some of the reflective writing that some students did online, or some of the questions they would ask, surprised me.  Not everybody thrives in the face-to-face classroom, and I saw where having an online option, where students can take information and integrate it in their own way, was really powerful.  I was shocked, seeing that quiet person at the back I’ve been trying to get to, how giving you a little space really allowed you to flourish here.”

With regards to advice for anyone getting ready to move their courses online, Diane says to let go of perfectionism, stop beating yourself up, and “have patience and be gentle with yourself. Take it step-by-step and ask for help.  Also, remember what it feels like to learn something new, and to be vulnerable and overwhelmed – this is how our students feel all the time. It’s stressful to learn things new, especially when you’ve got a lot going on in life.”

Finally, I asked Diane how she was envisioning the Massage Therapy program moving forward.  She told me “I’m shocked and surprised because originally wanted to throw my computer out the window and stomp on it as it hit the ground. But when I started working on standardizing everything, organizing everything, streamlining my courses, I became really excited about what other tools I can explore. So a resounding yes, I will use online tools to support my teaching moving forward, and I’m excited to add them to more of my courses.”  In addition, her program is looking at moving more courses into a blended model.  “Some courses are already, and we are discussing of what other courses could be blended, considering the student experience.  Certainly, for some students, the accessibility of not having to come to campus all the time is an important consideration.”

Diane’s final words were encouraging to me, given everything we have been through over the past year and a half:  “I don’t think I can stress enough the surprise of how much I embraced online teaching, and I really look forward to doing more and learning more!”

 

Vivian is a faculty member currently working with the Assessment Centre in the School of Access at Camosun College. While Vivian did not teach in the classroom during the past year (although she was prepared to jump in), she still wanted to learn more about online teaching, so she signed up for the Facilitating Learning Online (FLO) Fundamentals course in Fall 2020, which she completed in addition to her full-time work in the Assessment Centre.  Vivian was concerned because, in her own teaching, she relies heavily on connecting with students and she was not sure how she could build community in a completely online environment.  “FLO was really helpful because one of the first things I learned was that building community online was indeed one of the biggest challenges I would have to overcome in order to connect with students”.

Some of the tips for building community Vivian took away from FLO included students creating introductions of themselves (and the option for them to use video), using the chat and discussion boards to get to know each other, and small group projects to help build those connections.  She also appreciated being a learner herself, saying “I think that was the most valuable part of the FLO course, feeling like a student.”  By experiencing not only the complexity of learning content, but also learning the technology, she was able to understand some of the challenges students experienced, especially during that first term when everything moved online so suddenly.

One take-away for Vivian from FLO (which explores asynchronous online learning) is that in an online learning environment, “learners can take more time to reflect and craft their responses through chat.  Having time to respond is especially important for those students who find conversations challenging in face to face classes and prefer a bit of think-time.”

In addition to learning more about how online learning can work for students, over the past year Vivian also learned how to adapt her own work to a completely virtual forum.  While she doesn’t work hands-on with students in her current role, she works closely with the Assessment Centre, the unit responsible for the majority of placement assessments and external exams at Camosun. “So immediately, once COVID hit, external exams were discontinued and priority shifted to supporting Camosun students. There was a huge challenge moving to completely online.”  Fortunately, the Assessment Centre was already using a virtual proctoring system that enabled students to take assessments at a distance and were able to support students with their assessment needs quickly.  After several months, the Assessment Centre returned to offering on campus assessments; however, many students chose the virtual option because they preferred to complete the assessment from the safety and comfort of home. Vivian notes, “I think that’s a change that will continue; students will have the choice to come into the Assessment Centre or to complete their assessments online.”

Like many other faculty developing online courses, Vivian found one of the challenges to doing everything virtually was the amount of time it can take to work in the online environment.  “Some assessment tasks have smoothed out, but others still take a fair bit of time. There was a huge learning curve during the transition, but everybody worked together to ensure students received what they needed.”  At the same time, Vivian has found that she is very productive working at home (which I personally can relate to!), although she misses people. “I think people would probably have resisted many of the changes we implemented had they not been thrown into it, and I think that is the revelation for everybody:  most people walked away with some value from this experience, even though it was really challenging.”

I asked Vivian if she had any advice for faculty who might be teaching online for the first time. Vivian says, “The students are going to be nervous – they may not be familiar with online learning, or the platform may be very different from what they’ve worked with previously. Students will look to their instructors for assistance and instructors will need to be patient in those early weeks.  Vivian says she would also encourage instructors “to consider reducing the amount of material assessed for marks. Assign practice work as just that – practice. This will reduce the pressure on students and places responsibility on them to complete practice work for understanding, as opposed to marks.” Over this past year she came to recognize the importance of paring back course content to find the balance for students.  “There are certain expectations and learning outcomes that you need to address, but being aware of what students really need to learn to meet those outcomes may allow you to cover some topics less extensively.”

As Vivian closed our conversation, she affirmed, “it’s so very valuable, I think, for any experienced teacher to have some time to reflect on questions such as, “Do I need to test everything? Can I create opportunities for students to work together to solve problems in the virtual classroom? How are students responding to this new format for learning?” And finally, “What can we take from this past year that benefits our students?”

 

Leta is a faculty member in the Dental Hygiene program at Camosun.  The sudden pivot in March 2020 from face-to-face to online was a challenge, especially when Leta notes “I’m a person who can usually switch gears quite easily in situations I am familiar with, however, anything involving a computer is not intuitive to me and therefore takes time and repetition to learn how to navigate.  Plus, while I knew there was support available, with everything going on, I didn’t have time to pursue it.”

Leta told me “when we had to fast-track right away last March, we were survival mode. Even in September, after everything settled over the summer, I was reluctant to try anything new because it was such a learning curve for me. In addition, in our program we are stretched to the maximum with our curriculum, so having to learn how to manage new online tools was too much.”  Leta ended up teaching mostly synchronously, getting ongoing feedback from her students.  But she feels her students struggled with the online format.  “My classes are 2 ½ hours long which is long time to be sitting in front of a computer trying to stay engaged. And after my virtual class, they had to run off to campus for their clinical course. So I know they were signed in, but I don’t think they were always engaged.”

In addition to the stress of moving to online teaching, and the logistics of students having to move from virtual classrooms to face-to-face clinics daily, Leta expanded a bit on challenges she faced last year around student engagement.  “I teach clinical theory which integrates everything students have learned in their basic sciences courses, dental anatomy, etc. Usually we would have a lot of discussion in class, but due to the amount of content in the course, and the complexity of discussing questions online which can be time-consuming, we’d always be rushing through the class. Sometimes I would have to talk for the full 2 ½ hours and it became difficult to build in that engagement.”

In spite of all the challenges, Leta did have some good takeaways from her online teaching.  For example, “using the D2L quiz tool was great, because my courses have so much heavy content that can be hard to evaluate appropriately.”  Leta is excited because, while the program is required to run in-person midterms and finals to meet accreditation requirements, the quiz tool allows her to provide low-stakes evaluations for students which she is planning to incorporate when she moves back to face-to-face teaching.

One of the lessons Leta learned first-hand last year was that “you can’t follow your regular in-person style when you’re teaching, which I knew, but I didn’t really understand how different the modes of engagement were between teaching in-person and teaching online.”  Leta says she would have liked to have learned to use additional tools to support her students, like the Discussions in D2L, but found she “was not confident enough to both learn new tools and ensure that I could engage with students appropriately. It was just too much to wrap my head around while in the middle of doing it.”

Leta advises anyone moving their courses online to connect with CETL and eLearning for workshops, consultations, and one-on-one help.  She said she found the online tutorials especially useful “because while some people are great at remembering things. But I find a step-by-step tutorial that I can refer back to really helpful.”  A good reminder for us in CETL to provide help in as many ways as possible!

Moving forward, Leta wants to work with D2L quizzes, and to explore the Discussion tool to support students outside of class time.  “I want to incorporate more quizzing, because students don’t always ask questions until they’ve failed a midterm,” so having more options to test their knowledge will be useful.  “And I think discussion boards will give them more options to comment on or ask questions about content outside of the class.”  Leta also sees D2L as an option to provide students with content if she is unable to teach for a day.  “I could provide them with an asynchronous class so we don’t get behind in the schedule and then we can discuss the material in person later.”  Finally, “one thing that was nice last year was I could meet with students virtually outside of normal office hours.  They were in their own space and I didn’t have to worry about privacy,” since Leta works in a shared office space.  The virtual environment also allowed Leta to share her screen with students, so they could more easily go through their exams, etc. “I could see continuing with virtual office hours because we need to support our students however we can.”

Leta’s final words are to remember that “doing your best is good enough.  As educators, we always strive to make it better, but if you do the best you can, students will still learn and engage.”

Asha is a faculty member in the Community Child Family Studies program at Camosun.  Now, Asha’s programs are cohort-based, so not only did she face moving all her current students online in March 2020, but they also had a brand new cohort starting in May 2020, meaning they would start off their Camosun studies as online learners!  “We were a bit panicked about how we could make the student experience relational, because our program is about interpersonal relationships. So collectively our faculty worked together to figure out how we were going to make this happen when everyone’s learning to navigate the technology of Collaborate and online learning.  That was so great, that peer-to-peer piece where everyone was helping each other.”

While Asha’s program had to postpone some courses due to practicum changes in our community, and found it challenging to move the rest online so quickly without time to prepare, the challenges weren’t all bad.  “We thought, we’re educators.  We can figure out all these things. We didn’t have to do everything, but we could start small and build from there. I think a big takeaway from going online is that we can scaffold how we teach online and what tools and technology we use. We can learn little pieces, get good at them, and learn some more, and keep the best of them depending on what works for our teaching style.”  But in addition to sorting out the pieces, and learning how to teach in this new online mode, Asha says “we also had to support our students in learning what it means to be an online learner. I think the technology lent itself well to scaffolding this learning, and they gradually built confidence around it. So, it was two-fold for the students: building technology skills and confidence, and building confidence learning new content.”

Like many faculty, Asha also found herself developing online courses as she was teaching them, working to “translate things to online  figuring out different ways to do things, and still being creative, while finding ways to keep students engaged like I would have in a face-to-face classroom. In addition, many students were reluctant to be online, so creating community and maintaining a culture of safety was a challenge. But we overcame that in many ways, for example, playing games online, dancing in our classes, working in smaller groups, respecting our diverse needs and cultures and building peer support, which helped.”  In the end, Asha says that they did the best they could, and students still learned, still understood the big ideas, and were able to continue to develop as compassionate learners and professionals.”

When I asked about any rewards Asha sees from the past year, she told me that she has always been interested in Universal Design for Learning (UDL), and thinks that, overall, courses were better designed for UDL because “we used closed captioning on videos, readings were more accessible for reading, and I think the online provided opportunities for many students to learn in the ways that suit them. I think we met the needs of a more diverse group by going on line.”  Asha also told me how surprised she was with the closeness some of the cohorts developed.  “I thought people would feel more disconnected, but they found ways to be connected by building relationships through the technology or outside of class. What also surprised me was how creative students can be when they have to use technology to create assignments. For example videos, podcasts, skits online or demonstrating their learning in other ways, which is UDL.”

In addition, Asha was delighted to discover inventive ways to bring her personality into the online classroom.  “For example, every class I showed something from my garden, and that became part of the culture of the classroom. And then the students started bringing things in – we were creating our community of learners.”  And this community ended up including students from different parts of Canada and the world.  “We had the beginnings of this global network, which I thought was really exciting because in a live online classroom, we were hearing different perspectives from people living in different countries.”

Asha learned many lessons from last year, including one that keeps coming up again in again in my conversations with faculty.  “We have learned new ways to deliver our courses, as well as how to meet and collaborate with our colleagues, which I’d like to explore more.”  Although she did recognize the challenge learning online is for some students.  “Some people didn’t love being online, and some people really needed a personal connection. So one question I still have is how do I keep students motivated in an online environment?”  The advice Asha has for anyone moving their courses online is “to be gentle with yourself because you do know what you’re doing. You know how to connect with students, and that will come through online. But also dig into all the resources you can find, and challenge yourself to try somethings you never did before. And remember you are not alone and that you can reach out to colleagues for support”

Moving forward, Asha’s Interurban cohort program is staying online for Fall 2021, with a plan to have face-to-face with some blended courses in the Winter 2022 term.  “We’d like to potentially offer a completely online program at some point, because we recognize there’s a need for that in our community.”  Asha does think that we, at the college, need to all take some time to reflect on all that we have accomplished, all that we have learned over the past year and a half.  “We have already begun to reflect on how our eyes and minds were open to the creativity of online teaching and learning, and to the many things we actually gained going online.  But now we need to take what we’ve learned, and think about how we want to deliver courses in the future, about what courses could stay online, which could be blended, etc.  Ask ourselves, does everything have to be in the lab or classroom or can we do some things virtually? Can we condense things and have students on campus for shorter amounts of time? It has made me rethink how we schedule and design education.”  And I definitely agree with something Asha said to me, “I think this year has allowed us to blow up education a bit – it allowed us as a college and as educators to jump forward a few years, and hopefully we don’t retract entirely back into what was our comfort zone – this goes for all levels of the College. I think this year we saw some of the most creative work and dedication from faculty- they showed professionalism and innovation in a pandemic, and I hope that faculty are encouraged to keep creating education in new ways.”

Asha’s final words reflect how I think so many feel now.  “It was a pretty emotionally draining year, but I think that allowed us to feel more empathy and compassion for our students and for each other. We needed each other more than we would have done before.”  Let’s hope we don’t forget that!