Camosun Story #104: Allison

A long-time Human Resources (HR) professional, Allison has been teaching in the Management & Human Resources Leadership (MHRL) program at Camosun for over eight years. “I started teaching at MacEwan University in their HR program when I got a little bored with my day job. But when we moved to Victoria, after talking to a Camosun instructor at a Christmas party, I sent the only cold email I’ve ever sent in my life to the MHRL department chair who asked me to send in my resume. then that summer, the chair called to see if I was still interested in teaching, and they loaded me up with two courses that fall. I taught as a term instructor for three semesters before becoming continuing, and eight years later, here we are.” And so, Allison moved from a full-time HR professional teaching part-time, to a full-time instructor continuing as an HR professional on the side.

Allison told me she loves teaching HR Management Foundations. “I had a section of Sport Management students last semester and they’re a hoot. I also teach Training and Development, Current Trends in HR Management, and Strategic Compensation.” And I wondered what she enjoyed most about teaching. “Oh, you should have been in class with me on Tuesday night, with my Current Trends in HR Management class. In this course, we don’t use a textbook – we build the curriculum together through research, guest speakers, etc. and the course culminates teams delivering a symposium on what they are interested in. The work of the three teams this semester was exceptional and in the room that night there was joy, there was magic, and there was learning. And the students do it all. I just hold the space for them, supporting them, answering their questions, and giving them ideas if they get stuck.”

I asked Allison more about how she mentors students in her courses. “I took my 400-level class to an event called DisruptHR where a number of speakers have 5 minutes each to talk about something they think is highly disruptive in human resources. We went as a class, which was a wonderful bonding experience, then debriefed during the next class. But the side benefit for me was running into 40 or 50 people I had crossed paths with at various stages of their learning. To see them now at this exciting HR event, making connections and succeeding in their HR careers, is about as good as it gets as a teacher. But I was also introducing my current students to these grads, who could ask them question about where they were working, and what they were doing. So, it was a both a good networking opportunity for my students and a glimpse into their futures.”

Allison also has past students come into the classroom to talk to her current students. “We’ve had graduates come to the Open House at the beginning of November, and three past students participated on a panel for my 400-level class. One works for an HR consulting firm helping various organizations, one started as s co-op students in government and is now leading strategic communication for an area in the provincial government, and the third one works for a small Victoria company as the sole HR person. The fact they have a full-time HR professional is amazing, and to hear what it’s like for her to be the only one driving all the HR work at her organization, was a big eye opener for students. Many students in the course wrote their panel reflections on the HR grad panel (the other panel was workplace leaders), because what was relevant for them in that moment was hearing from those graduates.”

Allison was recognized for her work with accessibility in 2024 and I asked about how she got here. “My father is a retired educational psychologist who worked in post secondary institutions. I remember dinner conversations about challenges students faced in those institutions, international students, new immigrants, Indigenous students, and at that time, we were also just starting to understand learning disabilities and my dad had to provide support for those students. So, I grew up understanding that you had to always consider what was going on for other people, and that the way you learned didn’t necessarily work for somebody else.” And her experience working in HR over the years has affirmed that everyone’s story is indeed a bit different, and you need to keep opening your mind so you can support them.

One example Allison shared was from her training and development course. “We teach students how to write training objectives.  For the mid-term, I chose what I thought was a simple topic for them to create training objectives for: making a bed. Most students talked about folding hospital corners and making sure pillows were fluffed, but one student said that you have to follow the instructions and bang the nails in until things are secure. And I realized, oh, make a bed. I share that story with the training & development students, because you can think you’re giving them crystal-clear instructions, and someone will tell you about going to Home Depot to get the lumber to make the bed.” In the end, Allison says, “I have 35 unique individuals in my class, and all of them learn in different ways. My job is to support them as much as I’m able and I have a professional obligation to keep learning about people and adapting. As soon as I stop doing that as an instructor, I will have passed my best-before date.” I asked Allison how she supports that diversity in the classroom. “It can’t just be once a year during SD. It has to be every day. When a student is struggling, you need to pause and really listen to why are they struggling – don’t assume. You’ve got to pay attention. If something doesn’t seem to be connecting, check in with the student and respect what they tell you and ask yourself what’s within your sphere of control to change.”

I also wondered how trying to support the diverse needs of students shows up in Allison’s assessments. “The assessments change all the time, sometimes just a tweak, but recently we made a massive change. About a third of our students were struggling with the assessments in HR Foundations, so we revised the structure and eliminated ambiguity where we could. We provide them with a template to complete, and every step of the template has a link to an example. While some people wonder if we are spoon-feeding, I don’t see it that way because we’ve seen students who were struggling succeed; students who might have failed before are now passing. The format of the assessments is rigid in some respects, but that rigidity helps them build good habits, and if we start them off with the best possible habits, then they have a solid foundation to lean on as they move forward.”

Allison has been doing a few new things with her teaching recently. Last fall, she piloted a new asynchronous online class. First, she told me that this particular course is her favourite to teach. “We coach students working in teams, and every semester without fail, seven of the nine teams hit it out of the ballpark. The eighth team does ok, but the ninth struggles. In the 2 two fully online pilot sections, there were seven slightly larger teams in each. Five did really well, one trundled along not too badly, and one struggled. I didn’t assume this pattern would be the same, but somehow that is how it turned out.” But overall, Allison said the asynchronous course went well. “While some content for this class works better in person than other content, if we can offer an asynchronous section of it once a year for students, I think that’s important, and it’s something that we can be proud of as our builds up our roster of high-quality asynchronous courses.”

Last year in one section of the new online course Allison piloted Bongo, a video assignments tool which integrates into D2L (note that we do not currently have a licence for this tool but are only investigating it with the support of a few faculty.) “Kristina Andrew knew that I had been considering a video final exam, and after participating in a Bongo demo, I wanted to try it in the pilot online training and development course for both the final exam and the team Training Project – to try to make the Training Project more engaging like it is in the in-person class classroom. I knew it would not be the same, but I wanted students to have the same sense of collaboration and learning from each other, in the online classroom, and Bongo seemed like a great solution.” Allison ended up with two sections of the online course, but because the Bongo pilot only allowed for one, Kristina introduced her to H5P as an alternate solution for the second section. “While Bongo is a video creation tool. H5P objects can create slides into which you can insert video. What I found fascinating is that the assignment in the H5P section has, in many ways, been more creative than in the Bongo section.”

But Allison also set up the final exam for the Bongo-pilot course using Bongo as well. “Students read a case incident, have two hours to practice, and their final submission is a three-minute video explaining their solution to the case incident.” Allison told me that if the final exam worked well (our interview was before the final exam), she would consider switching the final exam in all sections, online and in-person, to a video final exam.

For some additional context, Allison did give students a heads-up email about being a part of the Bongo and H5P pilots. “I told them about the pilot and warned them that no matter how well I’ve planned it, things are going to go wrong because it’s new technology. In addition, coordinating a team project in person is hard, and even more challenging in an asynchronous course with a heavy reliance on creating video. And I said, if this is not for you, the course will be in-person in the next term.” She also built in practice with the tools for both the team assignment and the final exam. A full final exam practice using the identical process to the actual final exam was included in both sections. And Allison’s impression of the pilot?  “I will be cautiously optimistic and say that the pilot has gone pretty well.”

Finally, I asked Allison what advice she might have for new faculty coming to teach at Camosun. “I would tell them to breathe – it will be okay. You will feel completely overwhelmed for at least a few weeks, and that’s normal. We are here for you, to get you through. I’m proud to say that in our department our goal is to give each new instructor as much support as we can: syllabi, Master D2L courses, to-do lists built right into D2L. And then we connect with them when their first assignments come in, when their first quizzes are completed, etc. If you’re overwhelmed and disoriented, that is normal, and it doesn’t mean there’s anything wrong with you! There’s so much to learn when you start so let us help you. We’re here to support students, but we’re also here to support each other.”

Camosun Story #103: Natasha

Natasha has been one of my Centre for Excellence in Teaching and Learning (CETL) colleagues for the past four years and is our Education Developer for Indigenization, sharing “my Haida name is Sk’ing lúudas, which means Bow Wave and I’ve been in Indigenous education for over ten years.” Natasha is a certified B.C. teacher and completed her professional diploma for teaching at the University of Victoria (UVic) saying, “my pathway to Camosun was through my work in a local school district where I spent seven years teaching in Indigenous education during the COVID years.” During this time, she also completed her Master’s in Indigenous Governance also at UVic.” But when Natasha saw the job posting at Camosun, she thought maybe it was the next step for her. And in her role here, Natasha “supports faculty and others in their learning journey towards decolonizing and Indigenizing both professionally and personally.”

I asked Natasha if she could tell me what her work was like in the school district compared to her work at the college. “My role was similar in that I supported teachers and staff throughout the school and within the school district. But it was a little different because the focus was to meet with students who self-identified as Indigenous, support them academically, meet with families, work on lessons in collaboration with teachers, bring in guest speakers, etc. I have brought many similar aspects into my work at Camosun. Here, I enjoy collaborative projects, try to bring Elders into learning opportunities, and engage in experiential learning where we’re getting up and moving around all of which fits well with what we already do in CETL around active learning and relational practices. I also recognize that I’m not Coast Salish, which is why it’s important to bring Elder/Knowledge Keeper voices or resources or videos into our spaces so we can hear directly from lək̓ʷəŋən and W̱SÁNEĆ viewpoints.”

Natasha’s work in CETL runs from providing one-on-one support, through running short Indigenous learning opportunities and longer-term workshops, to supporting Indigenous learning opportunities run by others at the college. “We are supporting TELŦIN TŦE WILNEW: Understanding Indigenous Peoples (TTW), ŚW̱,ȻENEṈITEL: Doing Good Work Together (TTW2) (both run by Eyēʔ Sqȃ’lewen), and the KAIROS Blanket Exercise (run by Human Resources (HR)) which have all been very powerful experiential learning opportunities for people. The KAIROS Blanket Exercise is a three-hour session with a trained facilitator who leads participants through 500 years of colonization, with each participant taking on the role of Indigenous person and feeling and seeing the impacts of colonization over time. It started as a CCFA-funded opportunity but has been now taken up as a regular HR offering, demonstrating ally-ship across Camosun College.”

As for how she approaches working with people, Natasha says “my starting place is always to ask where someone is at and what they are interested in so we can explore how to expand from that position.” One of the initiatives Natasha has picked up to help people explore, is the Indigenous Education Community of Practice (CoP), which was initially led by Ruth Lyall. “The CoP has evolved over time and people have come and gone. Right now, in addition to general discussion, we are exploring W̱SÁNEĆ values, one in each session, to set the tone for our time together. For example, during one session we had an hour-long conversation about initiative, and what it means to us as educators. Thinking about these values is a way helping us reconnect with our humanness and the way that we want to be in the world.”

Natasha says the most important work she has been engaged with is co-facilitating the Working Together: Indigenizing your Curriculum workshop series with Charlotte Sheldrake, who specializes in curricular alignment, which is “an eight-month commitment for faculty. Charlotte and I facilitate four three-hour sessions with a group of instructors, where we talk about why they want to Indigenize their courses what their personal commitments are to it, and about how to do it. The nature of the program is interdisciplinary, and we learn from each other. It’s exciting because people from all over the college participate: from accounting or computer science or biology – anybody can Indigenize their course, from one small aspect of the course to a complete revision. As long as course learning outcomes stay the same, instructors can integrate new assessments, add a book club, or build relationality into the classroom and it’s amazing to see how instructors Indigenize in different ways.” Participants also select an Indigenous learning framework to work with for the program. “They could choose the Circle of Courage or the five R’s of Indigenous Pedagogy Research (Relationships, Respect, Relevance, Responsibility, Reciprocity) and then align the framework with their course learning outcomes.

Natasha also works with individual faculty members and department or program groups who have questions about Indigenizing their courses and programs. “In our Curriculog system at Camosun, course developers are asked how they have Indigenized their course or program. But they are also asked, in what ways are you making space or providing learning or teaching opportunities for Indigenizing which helps people think about the how. Developers might reach out to me, which is opportunity to have a discussion and be curious together.” Natasha also runs Sparkshops on Territorial Acknowledgements. “That’s been a big part of the puzzle for me at Camosun, and over time, my own understanding around Territorial Acknowledgements has changed and shifted.” In addition, Natasha notes the importance of the Truth and Reconciliation Commission and its place in post secondary education. “One gap we’re currently exploring is how the Declaration of Rights of Indigenous Peoples Act (DRIPA) affects us in education. This 2019 B.C. act is derived from the United Nations Declaration of the Rights of Indigenous Peoples (UNDRIP), and addresses anti-racism, using a distinctions-based approach where we start with the territories our feet are planted in (localization of knowledge and language) then go from there.” This work was highlighted as an action item by the Truth and Reconciliation Action Committee Phase 2.

As we moved into discussing UNDRIP, I wondered if Natasha could share a bit about her work with Camosun’s Anti-Racism and Decolonization Action Committee. “I’m very aware that I’m a person of privilege: I’m educated, middle class, female, white passing and I hope I can use my voice to support social justice and equity. In 2022, I was asked by Artemis Fire to co-facilitate the Anti-Racism and Decolonization Action Committee at Camosun which includes people from all areas of the college. We meet once a month bringing action items to the table and have written letters to leadership and raised awareness around various issues, including mitigating harm when it comes to faculty feedback. We also work to support the Director of Equity, Diversity, and Inclusion role in a variety of ways.”

I asked Natasha what she is working on now and what she might be planning for the future. “Last year, we held a movie event to watch the documentary Lii Michif Niiyanaan: We are Métis and Camosun faculty and students, as well as people from community, attended. It’s important to bring attention to the Métis and Inuit perspectives as well to First Nations perspectives, and to increase our understanding of other Indigenous peoples in what we now know is Canada.” Another project Natasha and CETL will be involved with is the development of a SENĆOŦEN language course, in collaboration with SENĆOŦEN speakers. During the spring, Natasha also runs an on-the-land learning series where people can learn more about these territories with each other. “These workshops have involved learning in Camas Gardens, visiting the Royal BC Museum, getting out to PKOLS, and taking the lək̓ʷəŋən spindle whorls tour downtown.” But Natasha knows that sometimes limits of time and capacity means some events need to be put aside. “Last year, we participated a sweat lodge with Elder Robert George of Cowichan Nation. I’d never done one before, and it was a wonderful experience. These learning opportunities mean a full day for faculty and Knowledge Keepers and take a lot of behind-the-scenes organization. It’s important to slow down and thoughtfully consider when/how/where to engage in these wholistic on-the-land learning opportunities.” Then Natasha told me what these opportunities meant to her: “We need to get back on the land and recognize that the land and the waters are our first teachers. Our ancestors learned by, over thousands of years, watching the seasons, watching trees grow, watching animals come and go. In our Indigenous ways, we’re taught to watch the landscape and to follow the lead of the environment, which is something we don’t really do today.”

I wondered if, in her four years so far at Camosun, if there have been some standout moments for Natasha. “My work on the Integrated Curriculum Council (ICC) has been interesting, as we explore the power of learning outcomes, recognize that our scope as educators is connected to those learning outcomes, and reimagine what education could look like. One recent change is that the Bachelor of Science in Nursing program now includes learning outcomes on anti-racist and positionality. Faculty in these programs need support, which is why the Camosun/UVIC BSN (Nursing) Curriculum and Evaluation Standing Committee (CESC) reached out to CETL for guidance. Together, we are co-creating a BSN Anti-Racism Faculty Development Project.  “We consider the power of learning outcomes and the words that we use to describe them; we need to consider from whose perspective the learning outcomes are being created. For example, are our learning outcomes inclusive of an Indigenous student’s understanding of the world? We need to ensure that we make space for Indigenous voices and knowledge to exist in their own right alongside western ways of knowing, being, and doing.” This can be difficult because sometimes it can feel like Indigenizing is another layer to add onto everything else faculty are having to do. “As people are feeling time constrained, we need to ask, what are those things we’re holding onto that we can let go of – for example, if activities or assessments are not relevant for students, or don’t build relationship within the classroom. It’s okay to keep evolving and changing and asking, what do our students need … how can we support students to be all that they can be?”

As we began to come to the end of our time together, I asked Natasha what kind of advice she had for faculty just starting out at Camosun. “I would encourage people to know what their rights are in terms of professional development time. The time we have through our collective agreement has nurtured my connection with my own community, to be able to go to Haida Gwaii, spend time with my mentors and stay connected to my culture. I would encourage new faculty to seek out and find people who you really connect with and just grow together. I also want to highlight CETL because we have so many amazing workshops and learning opportunities. The Instructional Skills Workshop (ISW), for example, is a wonderful way to increase your confidence in teaching and help you find new inspiration. And finally, connect with instructional designers in eLearning as you develop your courses – the whole team of instructional designers work hard behind the scenes to make your life easier!”

Natasha added that “the learning never stops and there are many amazing people here, and from all over, you can learn from, so keep an open mind and consider everything as part of your learning experience. Finally, Indigenizing, decolonizing, is about intentionally transforming the way we think and the way we do things, and it can be hard. Take time and take care of yourself but also push yourself into the learning zone as you engage in the hard work of decolonizing. Continue to ask, is there another way to do what we’re doing, are there things we can get rid of to make space for Indigenizing, and explore how different Indigenous values like the 5R’s can help us reimagine what education can look like as we move into the future.”

Camosun Story #102: Steve

Steve is a faculty member and chair of Camosun’s Management & HR Leadership program. “I am a Chartered Professional Accountant (CPA) and have worked in hotels and hospitality for many years. While I liked my job, something was missing, and I was curious about what else was out there for me. Then, one of my CPA friends who also worked at Royal Roads University (RRU) asked if I had ever considered teaching. So, I started teaching online classes as a term faculty member at RRU and loved it. Eventually, I reached out to the accounting program chair at Camosun and asked if they were looking for instructors, but at the time, I was working during the day when they needed people. Then, in 2011, I quit my day job and called up the chair again, who said that they would love to have me on the team.”

Steve has taught several different courses over the years. “I’ve taught financial accounting course, three levels of managerial accounting, food and beverage cost controls, and strategy courses, which is what I’m teaching now in addition to my role as chair.” I asked him what he enjoyed most about teaching. “I like seeing the spark in people, and when students tell me they liked the way I ran the class or supported them to feel safe and engaged within the classroom. I also like seeing where the students go afterwards and when I see requests through LinkedIn for a reference. I love that I’ve helped meaningfully change someone’s life.”

I asked Steve what being the department chair was like for him. “Before I was chair, I was a program leader in Hospitality Management, working closely with students and their program and career planning. During that time, I had an excellent relationship with the hospitality chair, who was my mentor and coach. Then, the chair role in the MHRL program was posted during the pandemic. Some people view being a chair as a punishment or a rite of passage, but I don’t see it that way. As chair, you interact with term faculty members and are a point of contact for everyone in the department. I believe in servant leadership where I help the people around me.”

I asked Steve how he supports term and continuing faculty in his chair role. “Regarding term faculty, I remember what it’s like not to know how to turn on classroom projectors or what key gets you into your office. I wondered how we as a department could show term faculty the proper care when they start here and if we could formalize this process. One of our fantastic program leaders developed an orientation session. Even if it’s only one hour before term starts, it could be the most productive hour they spend before starting to teach. And part of what we want is to hear those term faculty say that this is a place they’d love to work at full time.”

As for Continuing faculty, Steve works to engage with faculty and support them to feel secure in their jobs. “I want to ensure they have the right tools and feel respected and engaged in their work. I schedule one-on-one time with each of my 16 faculty members every month, although sometimes people are too busy marking or on vacation or Scheduled Development. During this time, we talk about schedules, what’s happening in the classrooms, and solutions to issues like the number of academic integrity violations we see. I like to connect with people and understand their personal lives and how to support them when things don’t always go according to plan. Part of what I want to do is empathize – not necessarily solve their problems but just offer an empathetic ear. Kindness is appreciated, and I also try to be transparent. For example, I’ll ask them if there are any courses they don’t want to teach anymore or a course they would like to teach because one of the most vulnerable things an instructor can say is that they would like to teach a course someone else has been teaching for a long time. Then, I can try to support those requests. Sometimes, I know it will be a tough conversation because people can become attached to the courses they teach, but other times, an instructor will want to try something new. I’m also very aware that the chair role is a peer leadership role, and I always try to approach the job with humility, knowing that I work with a talented team.”

I appreciated how Steve builds community in his department and how he supports building relationships and community in his classrooms. “I like a loud classroom. For me, if you can hear a pin drop, that isn’t a good thing. When I can see relationships forming and ideas getting kicked around, that gets my heart going. I set my classes up in the spirit of team-based learning (TBL), organizing students into groups of five and ensuring teammates have room for discussion with each other. I also consider students’ attention span, so I only talk for 15 minutes before having them do something else. For example, after I’ve talked, I’ll pose a larger topic to the class for discussion. They then must agree on an answer as a team and share their conclusions with the larger class. The door is open for other groups to agree or disagree. I’ve always said during the course you’re allowed to change your mind if you have a good reason to – we are not working in absolutes.”

Steve splits assessments between teamwork and individual work. “For individual work, there are reflective pieces and engagement assessments where students interact with other students. When it comes to group projects, I’ll explain that working as part of a team means doing things equitably, not equally, that I’ve been part of some wonderful teams, but I’ve been part of some disasters, and that the same thing will apply in whatever job they land. Along the way, I’ll ask them to consider their strengths and skills and think about how they can use and develop these skills. Then we discuss what lessons we learn if a team crashes and burns – what could have been done differently? And what each student’s responsibility is. Remember that leadership isn’t limited to only one person. Leadership is a collective responsibility.”

During our conversation about teamwork, Steve mentioned that his students work with business entrepreneurs to present suggestions and recommendations for those businesses. I was curious to learn more about how this worked in his course. “I used to ask students to pick a business for us to analyze, such as West Air Canada, Starbucks, Apple, Visa, etc. But last term, I decided to pick a couple of local businesses. I picked a local yoga studio and a local brewery but advised students that to come up with recommendations, they had to understand the businesses and their owners. This time, we ran the presentations as a seminar. I sat on the side, and one part of the assessment was to show that they understood the theory behind their recommendations. This first time around, I didn’t invite the entrepreneurs back for the final presentations, but I may do that in the future.”

Steve is never content with his teaching but continually pushes himself as a teacher. “I realized I wouldn’t be any good at teaching if I didn’t invest the time to improve my practice. I feel sharpest when I study. After I completed the Camosun/SFU Masters Program, one of my professors encouraged me to complete a doctorate. I study for the love and curiosity of it. After analyzing different programs, I decided on Western University’s Doctor of Education program. It’s all online and largely asynchronous, and you could focus on a social problem you want to solve. Steve was accepted into the program in 2021 and began a new learning journey. “The program’s point is to reflect on your ideals and ask yourself if you are living them. I started thinking about things I like doing, like volunteering at Our Place, where you work with less fortunate people, which I found tied into my studies as I read and changed perspectives. Ultimately, you have to understand the problem you are trying to solve, so while I wanted to write about the BBA program for my coursework, my professors asked, what’s the problem you’re trying to solve?” Steve realized that the BBA program was not the problem he wanted to write about and had to let that go. “That was hard, and I wondered what to do. Then, in one course, I started to explore faculty engagement and thought there was something there to start with.” So, Steve tucked away bits and pieces that struck him in each class. He didn’t know how to put them together but knew they would eventually play a part.

“Along the way, I started thinking about collegiality, the alignment of collegiality with engagement, and how groups rally as a team. Then we explored different change management frameworks, and finally, through that curiosity and exploration, I found a place to land for my dissertation: supporting people through collegiality and engagement and providing opportunities for whoever wants to be a part of them.” This reminded Steve of the PhD dissertation written by Martha McAlister in CETL, so he chatted with Martha and other people he held in high regard to help him flesh out his ideas. “I realized that if people can find meaning and purpose in their actions, they’ll be more engaged around it.” After successfully defending his dissertation (Stimulating Faculty Participation in Supporting and Developing Change Initiatives), Steve thought he should do something with it. “I started organizing my thoughts around grassroots leadership, collegiality, the idea that we’re not helpless, and I remembered Martha saying, ‘go with the power of yes,’ and ‘if you have two people who agree with you, your movement will start with those two people.’ I floated my ideas at a department meeting, explaining that I thought we needed to do more work with the United Nations Sustainable Development Goals and the principles for responsible management in our classrooms, and several faculty members agreed. And here we are.”

As we ended an incredible conversation, I asked Steve for his advice for new faculty coming to teach at Camosun. “I’ve learned that there’s no shame in asking for help. When I started, I had an awesome chair, and she said, ‘You know the great difference between this job and other jobs? When you have a terrible day here or teach a class that goes wrong, you don’t have to relive it every day.’ Sometimes, a class will fall flat, but what did you learn from that? What can you do differently tomorrow? And if a faculty member thinks they messed up, I say, things happen – let’s talk about how to keep that from happening again and learn from it. Sometimes just creating these opportunities to share makes all the difference, especially for people who may not know where to seek help.”

Camosun Story #101: Meagan and the Indigenous Community Wellness Certificate Program

Meagan has been a faculty member in Eyēʔ Sqȃ’lewen for five years, and she began our conversation by introducing herself. “I am a Mi’kmaq woman on my father’s side. He is M’ikmaq Acadian and Irish, and his family comes from the Eastern Woodland territories, which is now known as Nova Scotia, on the south shore: Acadia, Bear River, Digby and Yarmouth. My mom’s ancestors come from Norway Scotland Germany and England, and my family name is Saulnier. I was born in Treaty One territory in Winnipeg, and I’ve been out on Salish territory as a welcomed guest on and off for about 37 years, first in xʷməθkʷəy̓əm (Musqueam) and now in lək̓ ʷəŋən territory. I want to start off in a good way by acknowledging my gratitude and recognizing that me being here as a mixed Indigenous and settler woman comes at a cost to the lək̓ ʷəŋən people. I’m so grateful for my relationships that I’ve built and all of the teachings and graciousness from the people of these lands. I also introduce myself as a mother and introduce my daughter, Nakoa.”

Before coming to Camosun, Meagan worked as a counselor at an elementary school and at Surrounded by Cedar Child & Family Services as a cultural continuity worker. She began at Camosun by teaching Health 111, Indigenous people’s Health, then moved to Indigenous Education and Community Connections (IECC) teaching in the Indigenous Studies program. She also teaches with our community partner, W̱ SÁNEĆ College, formerly Saanich Adult Education Center, where she leads the Indigenous Community Wellness (ICW) Certificate program and the Indigenous Studies Diploma program.

I wanted to know more about the ICW program and what it means to Meagan to teach in relationships. “I love that I have had the privilege of teaching both non-Indigenous and Indigenous students. While how you present information is different, what I find rewarding is that I can help people gain more awareness about what has happened in the past and how they can walk in a good way and work in community moving forward. It’s not like teaching math; it’s big healing work, which can be tiring. But when I’m working with and teaching Indigenous students, I feel honored that I get to walk alongside them on their healing journey. I’ve been told by students that they feel comfortable and safe in my classroom, which is important to me, because we need to remember that educational spaces have been harmful and still can be harmful.”

Meagan shared with me some of the history behind the ICW program and the collaborative nature of its development. “Before the program became ICW, it was the Indigenous Family Support (IFS) Certificate, and before that, it was the Native Teachers Assistant program, which came from seeing and knowing that our kids need to be supported in schools. So, this program has always come from the community and what our communities and our children need. But we realized we needed more than child and family support – we needed community wellness on a larger scale. So, there was consultation with the local Indigenous communities and the urban Indigenous organizations that informed how this program, ICW, came to be. Feedback told us that the program needed Indigenous curriculum developers, Indigenous instructors, more land-based curriculum, and more knowledge keepers coming in. It also needed to provide more hands-on skill building because some students want to get a certificate and go into the workforce, so it was important to build in training around mental health first aid and non-violent crisis communication. And finally, we received feedback that when the curriculum included classes from other departments, like a psychology class, we should make those courses ours.”

What I found wonderful were the names of the courses in the program. “We have Sharing Voice, which is a communications course, Good Relations, which is about how we are good relatives to ourselves, to our family, to the community, to the four legs, and to the land and the resources around us. We have Sharing Hands, which is about how we give back to community and which leads into students’ capstone projects. We also have a class called Cultural Teachings which is about the journey to understanding our identity. This course is divided into three parts and runs through the whole year: the first part is about learning our protocols, the second is about doing, and the third is about applying and integrating.” And it is within this class that many of the land-based activities in the program take place. As the program supports Indigenous students to explore their identity, Meagan says it also looks at wellness from both a western and Indigenous lens. “It’s about empowering Indigenous people to have a voice and to articulate why we do what we do. For example, if you are working at an organization and a youth is struggling, you might suggest they get brushed off with cedar which is a wellness approach on the west coast. A teaching for when we are grieving is to leave it at the water so we can continue on with our day and not carry those heavy feelings – the western therapy term for this is ‘containment’. And smudging has been scientifically proven to reduce cortisol, thereby helping to relieve stress.”

And Meagan says another piece of feedback was around practicum work, which can ask a lot of students who are often being pulled in many different directions. “Because capstone is relational, respectful, relevant, and relational, and should honour our agencies and communities that are always called upon to contribute, for their capstones, students work for seven weeks, seven hours a week, with and giving back to a community agency or a local nation on a project. We also made the employment goals of the program more diverse meaning students can move into social services, the health communities, education, or they can go on into the Community, Family, and Child Studies (CFCS) Diploma program and then go on to UVic.”

The ICW program itself is currently for Indigenous students only, and within last year’s cohort there were students from age 18 to 61. “It’s incredible to have that intergenerational knowledge within the classroom, and with the cohort model, people become like a family and are supporting one another”. Students have commented to Meagan that they don’t need to provide their CAL accommodation to her because of the way she facilitates her classes. Classes always starts in circle and student work is assessed in multiple ways. “An important piece of this program is how we look at knowledge, wisdom, and assessment, and how we highlight all of our different gifts. Our courses include oral presentations, small group work because we are learning how to work with one another, and often a classroom activity where we host an event like an Elder’s tea.”

Meagan calls the ICW program a healing journey. “When we talk about community wellness in the program, we also talk about impacts on our own wellness, and each person will engage in a personal healing journey. So, I ask them what their support plan is, and whether they have Elders or counselors to make sure they have support.” Meagan also asks students what they are interested in as they begin the program. “Some students are passionate about advocating for and supporting Indigenous children, others about supporting elders, and some students don’t even know why they’re there, but then the program unfolds and transforms them, which is powerful. Students say that this program helped them to be better humans and to learn how to walk in the world, how to heal, how to support family and communities. It’s an important program for everyone, whether you’re going to be a wellness worker or not.”

I wondered what kinds of capstones students have engaged in through the ICW program. “There has been quite a range of projects, which I think shows how important our community connections are. One student worked with School District 61 Indigenous Education, helping with the Indigenous graduation ceremony. One student worked with the Aboriginal Coalition to End Homelessness. Another student worked with QomQem Coastal Connections, which is led by a woman who received her certificate in IFS and offers harm reduction for Indigenous sex workers and street-entrenched and unhoused relatives, on their cultural nights where they bring in traditional food, have drumming, and hand out harm reduction kits. Another worked with their own nation, the Pauquachin Nation, working with children and planning their spring break and summer camps. A Métis woman worked on a project with Island Métis and Island Health, informing the health system on important things that they needed to hear around indigenous people in our health system. A student worked at Hulitan Family and Community Services Society, on their cultural preschool, Journeys of the Heart.” And one student worked at W̱ SÁNEĆ College and ended up getting employed there afterwards. “I really value the importance of being a student in community. Out at
W̱ SÁNEĆ College, they have a hot lunch program, and they have elders in residence, but while W̱ SÁNEĆ College students are also Camosun students, there is still a disconnect with being a Camosun student on campus. So, whenever I can, I bring together the IST and ICW students. This year, for example, we had a pit cook out at TIXEN which is a spot at Tsawout on the beach, and we collaborated to build relationships and highlight that you could also be a student at the college. I do this as well for the Indigenous College Preparation program students who can work with the ICW students, because there’s a lot of fear around education, or feelings of not being good enough or smart enough.” Meagan says, however, that there is still work to be done to connect these programs to the college as a whole. “There’s sometimes a disconnect, for example, when proving the validity and transferability of our courses to other programs and explaining the amount of work and knowledge they provide.” The on-the-land work students do alone, Meagan says, can be tied to “traditional” programs, for example to business and economics or to environmental science. We just need to think more outside of our traditional post-secondary boxes.

I was curious about those on-the-land activities that are so important in the ICW program. “Last year Indigenous stewards tasked with helping the salmon stock remain strong taught us how to fertilize salmon eggs, putting them under the sand like the salmon do. We then brought fish to a local community’s smokehouse, took turns over four days checking on the fish, then were able to gift it to Elders in the community. Another day we went down to a beach in Tsartlip where we learned all about clam digging and the local clams. We brought the clams back to W̱ SÁNEĆ College, cooked them on the beach, and brought our surplus back to feed the rest of the students at the college.” And of course they did the pit cook Meagan had already mentioned, but she added, “I have to say that while the pit cook at Camosun is incredible, it’s not a place for you if you’re an Indigenous person who’s disconnected, which many of us are. Sometimes we don’t know how to do certain things, and it’s important to provide a space for us to re-learn and reclaim. So having our own pit cook was something special.” Another land-based activity students participated in was paddling. “Camosun has a canoe, and we were able to take her out. Because many of the students are W̱ SÁNEĆ, they’re saltwater people, meaning paddling is an important part of their life and culture. We were taught how to take care of the canoe in collaboration with Indigenous Trades and Technology. We took the canoe out and we gave her a traditional bath and brushed her off. An instructor from Pipe Trades helped us tow the canoe out, so we invited him out on the canoe, and then one of the students gifted him an eagle feather. He was so deeply touched by it, he still talks about it to this day.” Meagan says this is really what its all about – about giving back and coming together. “Those teachable moments transcend, educate, and heal multiple people. That’s what our practices and ceremonies do. They also emphasize the importance of the land and how it can heal us all.”

As we came to the end of our conversation, Meagan told me that the ICW program is like a living entity, and they work to ensure the program continues to meet the needs of the community. “We constantly check-in with W̱ SÁNEĆ College and our other community partners to see if there are things that need to change, because they’re hosting us in their territory, and we want to do things in a good way. For example, we discovered that afternoon classes are hard for a lot of our students because they have children and family responsibilities. So, I changed the courses to morning courses meaning students can work a bit in the afternoons on whatever they need to get done and then go pick up their kids. And then we noticed that some of the courses are heavier, for example an indigenous social work course, so we put it in the middle of the week and ended the week with Cultural Teachings. There’s always room for growth and change to meet the needs of our students, which role-models exactly what we’re teaching: being responsive.”

Camosun Story #100: Jen P

Jen has had a long history at Camosun, starting out as a student and moving through several roles before landing as a Co-op and Internship Coordinator (in the Applied Learning, Co-op and Career department) for the School of Business students. “It’s probably been 28 years since I came to Camosun as a business administration diploma student. I enrolled in the Co-op option because, while I had a Bachelor of Science in Psychology from the University of Victoria (UVic), I struggled to gain career related experience. But I observed several friends start their careers through Co-op and I wanted to gain some practical skills. At first, I considered human resources, but ultimately, I ended up specializing in general management and information systems.”

During the program, Jen landed two Co-op work terms- back-to-back work terms, to run a summer wage subsidy program for post-secondary students, then her dream job: a position reporting to the director of the Co-op department as Camosun had won the RFP to administer this provincial program for the Southern Island region. “That director was an amazing mentor who helped guide me through to where I wanted to take my career.

I wanted to stay at Camosun in Co-op, but they did not have a career center at the time. Then the Counseling and Co-op departments decided to build it in the Co-op department because they had the employer connections.” The timing was perfect for Jen. “I was just finishing my business diploma, had been working in the Co-op roles, and had a degree, so when they posted an opportunity to be part of creating the new Student and Alumni Employment Services, I was hired. The team was just me and one other person, but it eventually grew as we started to gain momentum.”

Over the course of her career working in the Co-op and Career department, Jen worked as an Employment Facilitator for a number of portfolios, which included Arts and Science Co-op for eight years, moved over to Business and Sport for a short time, then landed in Technologies where she stayed for about five years. “Then another director encouraged me to go get my master’s degree. I enrolled in the Simon Fraser University (SFU) Master of Education program and spent every second Saturday and Friday in a classroom with a cohort of 18 people, most of them from Camosun which was an awesome experience. Then, after being at the college for almost 20 years while I was enrolled in the master’s program, an opportunity for a faculty position over in the Continuing Education and Contract Training (CECT) department came up. I applied and was successful, and that’s what started my career as a faculty member here at the college.”

Jen worked in CECT for three years. “I was managing and creating programs, hiring instructors, meeting with people who want to develop new courses – it was a vast role. And since I was working on my master’s, I was able to lean into that as I worked on curriculum development.” Then, in March 2020, COVID hit, and ultimately the department was shut down. It was hard for Jen, but she said she was also in a strange way grateful because she could reevaluate what she really wanted to do. “While I was waiting in the layoff process, I was approached by classmates from my SFU Masters program who worked at Camosun Innovates, and they recommended me to the Director – who was looking for a research and grant writer. I successfully applied for the temporary position and dived deep into research and proposal writing for various government grants which was another wonderful experience.”

Eventually Jen ended up full circle back in a Co-op coordinator position in Applied Learning, Co-operative Education and Career Services. “When I started, I walked around the hallway talking to some of my past instructors who I also knew as colleagues, so it was a nice transition.” In addition, Jen feels she can relate to the students in the School of Business, having been one herself. “I know what it’s like to not know what your future holds but to believe that if you work hard and build the necessary tools to effectively job search, you will achieve your career goals, so it’s a rewarding job for me.”

One of the nice things Jen has been able to do over the past 28 years is work with people from across the college. “I have always been interdisciplinary, studying psychology and science then jumping to business. I’ve never been afraid to explore, investigate, and connect with other programs, which was important as an employment facilitator because you’re networking with employers representing a array of industries. And while I was not a subject matter expert in every student’s program, I had to understand those programs in order to help students with their resumes, sometimes by talking to the instructors themselves about their courses.”

Today Jen continues to work with and encourage students. “In my current role as Co-op and Internship Coordinator, I teach the Career Development course, and act as a program coordinator through my liaison with the School of Business. I am involved in the school curriculum meetings when they are considering new programs and deciding whether to include some form of applied learning, and I hire our Co-op field instructors from the School. I also run information sessions for prospective students and do presentations in classes, mostly for first-year courses. So, the job is half teaching and half managing.

I asked if Jen could tell me a bit more about the Career Development (CDEV) course. “CDEV is a prerequisite for the Co-op program. It’s a seven-week course, designed to prepare students readiness to target their job search and applications towards their industry of interest. We discuss how to network with the industry and bring in employers and alumni for our students to practice their networking skills on. All this leads to a mock interview clinic, where students participate in a one-on-one mock interview with a guest employer, and they finish the course with an effective tool kit for career search that’s hopefully elevated their confidence.”

I asked Jen what employers student engage with in her CDEV courses. “Since Accounting is one area we work with, we have many CPA firms come in, but also people who work within government or other organizations. We have people who represent companies looking for marketing students, for example, the Malahat Skywalk. And we have human resource professionals as well.” But Jen explained that alumni from the various programs are one of the biggest groups of employers coming in. “After each session, we ask the guests to share their final thoughts and advice with the students, and the alumni from our Co-op program share how beneficial it was to do Co-op. In addition, we’ve had many international students come through the program who are now Canadians who have become successful in their own careers and come back to mentor the next group of students some of whom may be nervous, being international themselves.”

I wondered what Jen likes most about teaching. “When I was in high-school, I was the one helping my friends figure out what kind of job they should apply for – I just love helping people find their career.” And Jen also loves reading resumes. “When I read a resume, I am getting to know someone. I read up to 32 in every CDEV section, sometimes teaching four sections a term, which is a lot of resumes. But what keeps me going is that every single one of those resumes is a person who I want to be successful in whatever it is they pursue.” And over time, Jen has become more comfortable with teaching. “When I started, the idea of teaching was scary, but one of my mentors told me how she mentally prepared herself to stand in front of an audience. In addition, the Instructional Skills Workshop helped me gain confidence in my teaching, which has also come with practice, age and wisdom.”

I asked Jen if there were some specific memories from her years at Camosun she would like to share. “What’s become clear to me is that the department that the Applied Learning, Cooperative Education, Career Services areas resonate with me the most. I feel very fortunate to have found a career I’m passionate about. I’m also thankful to have had the opportunity to work in so many different areas at the college – I don’t feel shy walking into a big college event because I always meet someone I’ve worked with before. And, of course, I love seeing where our students land after they graduate watching some of them come back to our classrooms to inspire current students. Every year we also select a Co-op student of the year and get to know these students a bit more because we work with them on the award application.”

I wondered, after all her years and roles at Camosun, what kind of advice Jen had for both faculty and students coming to the college. “For faculty, be open to connecting with people. It’s easy to become siloed, so take advantage of opportunities to engage with others from across the college, like taking the Instructional Skills Workshop (ISW). For students, be inquisitive and try not to give up when things seem really hard. I feel for our current students because they are overloaded with multiple classes, working fulltime, then as part of Co-op they are taking CDEV, and applying to positions as well, so I just try to encourage them to keep the momentum going because once they land a job, some of this will ease up.”

As we came to the end of our time together, Jen had some final words for me. “When I was considering careers years ago, I was originally wanting to be a high school career counselor, but then I landed at the college, and I’m so grateful for this because students coming to the college choose to be here.

Camosun Story #98: Chris, Kristina, and Sue: STEM Accessibility

Today we have a story of STEM Accessibility. What is STEM Accessibility, you may ask? Well, to give you an example, what happens if you’re teaching an online math class and want students to look at a formula, but they are unable to see it and have to rely on a screen reader to access the information? Sounds simple enough, and it would be if it were a sentence in English, but for mathematical formulas, it’s not that simple. So, I wanted to talk to Chris Avis, Kristina Andrew, and Sue Doner about a recent project they worked on to create more accessibility in STEM courses, to see what they found was possible and what work still needs to be done. But first I asked each of them to tell me a bit about themselves and how they came to this project. (Note that this work received an Accessibility Recognition Certificate in 2024)

Chris has been a faculty member in the School of Arts and Sciences for 15 years, primarily teaching physics courses. “First-year students often take our courses. But when physics is not their preferred discipline, they sometimes have a hard time with the course material, so I try to do whatever I can to make things easier for them. During COVID, I began looking at the resources we were creating for online learning and wondering how we could make those resources accessible, not just to those students who have identified accommodation needs, but for any student who may have to miss class due to life getting in the way.” Chris admitted to being both intrigued and intimidated by making physics resources accessible. “It’s a lot of work to get even one lecture designed for accessibility because physics is highly visual and mathematical, with a lot of text, jargon, equations, graphs, sketches, etc. So, finding ways to present content so that it is accessible without creating a massive workload issue is a challenge.” 

Kristina has been at the college for 20 plus years, working primarily as an instructional assistant with students which is where she first began learning about accessibility. “When I was in lab with students working on statistics, we had a couple of students who had difficulties seeing information on the computer screen. I was shocked by how much effort it was for the student to access the material – they had to zoom in on one single number to see it, then zoom out and zoom in again on the next number, and so on. Whereas, had the material been accessible, the student could have just listened to it.” More recently, Kristina has been a term instructor in the Psychology Department as well as an instructional designer in eLearning where one of her roles is supporting faculty to make their courses more accessible for students. “While doing this work, I have heard from faculty in engineering, math, physics, about the barriers to creating accessible course materials, and how they have found that students will self-select out of those programs when materials are not accessible.” 

Sue has been at the college for 11 years and involved in online education for over 20. “My interest in web accessibility was lit 20 years ago, when I attended a conference and discovered that the bespoke websites that I’d been proudly building were pretty much unintelligible for anybody who was blind. But I learned that you can make websites accessible to someone who is blind, which was an amazing gift.” Sue notes, however, that her background is in English and history, not math, so making equations, etc. accessible was still a challenge. “I went to a conference several years ago, where even folks who speak math and programming couldn’t agree on which markup language was best to use to represent equations allowing students to access them using assistive technologies. It is so much easier to make text and images accessible digitally than any equation in math. So, I needed to work with people who speak the language of equations to help me understand what an equation should sound like through a screen reader, as well as what markup languages would work best for different equations.” Her own challenges helped Sue understand the challenges faculty, who may not be comfortable with digital tools, might face trying to create accessible materials for STEM courses. “We can’t have the same expectations of STEM faculty creating accessible materials as we might of faculty teaching art, history, English, or business courses. This is a niche area that requires more competencies and more support to develop those competencies.” 

And this is where, Sue said, the three of them came together. “Kristina and Chris already worked well together, and my role was initiating the project, working with Kristina on the D2L templates, and working on the question if we’re trying to promote accessibility for other people teaching in these disciplines, how do we create a process that people could adopt and adapt without it being a crushing burden?” 

The project scene set, I asked Chris to talk about the problem he encountered and his connection to CETL. “Kris and I have talked a bit about some of these pieces, and I knew that Kris had also been working with Stephanie Ingraham in our department on an e-book for one of the radiography courses. We started by looking at the WORD templates Stephanie was building to see how they were working. But the challenge I was most concerned with was understanding how instructors use equations and the limits of text to speech technology in terms of capturing how they’re being used in the classroom.” 

An equation: y = mx+b which states that variable y is equal to the product of the slope of a line, m and variable x plus the y-intercept, b

“Take this simple equation y equals mx plus b. When we work with students in the classroom, we have to take them from reading those letters literally to understanding what that equation means. What this equation tells you is that there are two things you are measuring: there’s a variable that you plot on the y axis, and there’s a variable that you plot on the x axis. The letter “m” is a number called the slope, and the letter “b” is a number called the y-intercept. So, while text-to-speech software would read this equation as “y equals mx plus b,” really what we’re saying it that one variable is slope times another variable plus y intercept.” And, of course, most equations in Chris’ physics class are much more complicated than this. “They are not only challenging to typeset but doubly challenging to get text to speech software to read them properly.” 

An equation which states that the sum of force x-components is equal to the mass of an object multiplied to the x-component of acceleration

What you would get if a screen reader were to try to read this first line, is something like Sigma F subscript X equals M A X subscript. But what this equation tells us is that we’re going to add up all of these pieces of forces, and that is equal to mass times acceleration. So, when I discuss this equation in class, I don’t say Sigma F x equals M A X, I say sum of forces equals mass times acceleration. So, we knew that it would not only be challenging for the existing technology to read the equation coherently, we would still be missing what the equation is meant to communicate. To emulate the in-class experience, we would need to translate these equations verbally, not just have them read out by a screen reader as you would for English materials.” So, they decided they would need to provide multiple modes of access for students, meaning “typed notes for people who had no eyesight problems, and videos or audio notes where you could engage with the equations in a way that that would make sense of what you’re trying to communicate.” 

Kristina jumped in here to speak to some of the complexities she and Chris began to uncover. “We were also catching anomalies, for example the letter “m” can mean mass, or meters, or minutes so Sue and I reached out to ReadSpeaker and discovered that their development team had already identified scientific terms and jargon as a limitation in the tool and were compiling a database so it could begin to interpret these terms accurately, which the developers admitted would be a long project.” 

But, Chris, Kristina, and Sue wondered, what could they do for students now? “I started contacting faculty across the college, in engineering, physics, math, and chemistry, to find out what they were doing in classes that was working (which we could share with other faculty), but also that wasn’t working and where there might be gaps. Out of those conversations a few things happened. Larry Lee in chemistry found a publisher resource that he’s now piloting to help with the atomic structures. And the three of us discussed ways faculty could present information to students. For example, if they were recording a video, rather than saying here when referring to an equation, they should talk about the equation they are describing. However, this created more questions than answers and we still have a long way to go.” In addition to talking to people at Camosun, Kristina explored what other institutions were doing. And what she discovered was not a surprise: “this takes time, a lot of work, and training to learn the technology, and there are no resources we can point people to because they have not been created yet.” 

Chris then spoke to challenges beyond the classroom, namely college structures. “It is very hard for a single faculty member to create accessible resources, both in terms of time and skills, and we may need to explore a model where faculty are primarily delivering course materials, but instructional designers are primarily developing those materials. Sharing resources also becomes important, and with multiple sections of one course, the expectation should be that these resources are all shared within a department, including with new term faculty, rather than having five faculty members developing five separate sets of resources on top of an already backbreaking workload.” And the ultimate goal, Chris believes, is for post-secondary institutions across B.C. (and beyond) to share the resources they create, especially since science course curriculum is fairly standard across institutions. 

Kristina also added that they brought in the Centre for Accessible Learning to find out more about what assistive technology tools were being used to support students taking STEM courses. “There are some tools that can support math accessibility, or that can take images of handwritten documents and digitize them using Optical Character Recognition (ORC) (with the help of AI), but there are financial and digital literacy barriers for faculty and students who don’t know how to use these tools, meaning someone needs to provide support – both in terms of money and expertise.” But if faculty and departments work together, then it’s not on one person’s shoulders to make a course accessible. “And if those resources are shared with people in other departments, they can build off of that work where the content overlaps.” 

Chris, Sue, and Kristina all reiterated that creating accessible course resources is a workload issue for faculty, one that is not easily definable given that there are no guidelines at the college around how accessible course materials need to be. Chris reiterated, “if this is to become a college priority, we have to properly resource people to do the work; it can not be done off the side of people’s desks. We need to find a way to articulate how much time it takes to create or revise one module or lesson so that it is accessible for at least 80% of students, and also so that it is accessible for every student. We could be looking at ten plus hours of work just for one lecture and there has to be recognition of the resourcing required to do that, and a desire to invest in that.” 

Which of course led us to Universal Design for Learning (UDL). Kristina pointed out that “while there might be one student in a class of 40 with low vision, that doesn’t mean that adaptation of the materials would be just for that one student. This is bigger than one student, and students may not realize how much they benefit from accessible content until they are using it. How many students in a math class would appreciate an equation being read to them in a way that’s not symbolic? We won’t know until the instructor has the tools, the resources, and the support to be able to convert their content into a more accessible format.” 

Sue built off of this by saying, “we started with digital accessibility of STEM equations, an impossible goal. But the project and the approach nestled more into a Universal Design for Learning mission because Chris has created materials using multiple modes of representation, including videos to describe things, described images, breakdown in text format, using HTML templates, etc. and throughout, he has been both making his content inclusive and accessible, and discovering all the work a faculty member has to do to make this happen.” And Chris added that we need to engage in discussions with our unions and administration as to how we can support ALL faculty to do this work, even faculty who have Scheduled Development time, because they may need to use SD time for other work. “If our vision is to make accessibility a priority, how do we work together to be fair to all union members, and to encourage and fund this kind of work so that we’re making life better not just for students, but for all the faculty as well? If we released a faculty member for a term or a year so they could focus on making the most accessible course possible, then they reported out on how it worked for them, that would pay dividends over time. I hope there is an investment in this kind of research and development at the college because I think it will have profound implications for workload and sustainability for projects like these going forward.” And as Sue pointed out, “now that we have provincial accessibility legislation and expectations on post secondary institutions, wouldn’t we want to be proactive by having someone fully released to help us move towards those expectations as opposed to reacting in a panic later?” 

I wanted to bring the conversation back to something that had been mentioned earlier in our conversation: D2L templates for creating accessible content. Kristina started us off but saying “When I worked with Stephanie, I discovered that many of the documents she was providing to students were PDFs. So, we talked about the barriers PDFs present because they aren’t typically formatted in an accessible way. We explored WORD documents as well but discovered that the WORD extension that supports equation writing wasn’t doing what we thought that it should be doing: the equations looked better, but they were not being translated from text to speech accurately.” After exploring a variety of options, the team landed on HTML as providing the most accessible format, albeit the most labour-intensive for faculty to learn to use. But choosing a solution that would not work for faculty, was not a feasible solution, which was where the templates came in – creating as much digital accessibility as possible while recognizing that the STEM piece of it was still a work in progress. But also sharing the HTML templates across departments so faculty don’t have to reinvent them all the time. 

I wondered what was next in this project, and Kristina said using Generative AI! “A faculty member and I worked with handwritten material, because one of the things that’s unique with STEM is that information is usually presented step by step, with faculty writing out equations or solutions as they unfold. We took a picture of the material, fed it into Generative AI and asked it to spell out each of the steps of the equation. And it did a pretty adequate job, at least to the point to allow a faculty member to describe what is going on without having to spend 2 hours explaining each step.” 

Chris also had a great idea to make this work more manageable. “You could have a project for students, perhaps in lieu of doing a lab report, where they could take a piece of material from the course and experiment with tools they are already using, to make that material accessible, then have them critique the results for accuracy. You could then feed that material back into the class, in that circle of courage idea of generosity and mastery – students create a resource their classmates (present and future) will benefit from, develop their proficiency in using GenAI in a good way, and work together to assess the reliability of their work.” 

In terms of how to bring accessible course design to the attention of people at the college who might not know about it, Chris says, from his experience on curriculum committees, “when curriculum is brought forward for review, they have to have an Indigenization statement and an applied learning statement, but I think there needs to be an accessibility statement as well. I’m hesitant to add more to the curriculum development process itself, but these three priorities could run in parallel.” And in addition, Chris notes, wouldn’t it be an amazing opportunity for Camosun to lead collaboration with other post-secondary institutions given the budgetary crises we are all facing right now. 

As we came to the end of our time together, I asked Chris, Kristina, and Sue what final words they had for me. For Chris, this project has pointed at cracks in our foundation as an institution. “I think a big part of the problem is that, even pre COVID, faculty didn’t have the bandwidth to make significant changes to their course materials. The culture of the institution needs to be in the right place around sharing and realigning what we should be doing as faculty, instead of everyone trying to do everything all at once and having no time to do anything. So, I hope there’s an empowering way for us to take down some of those silos a little bit, recognize that we’re all on the same team, and realize that we need to do things differently. I don’t know how to have that discussion, but I do feel like a time of crisis sometimes highlights why we need to do it because we cannot keep doing what we’re doing without burning out.” 

Kristina wanted to thank all the faculty members who answered her call for help. “I reached out to people during SD and vacation, Pat Wrean, Susan Chen, Stephanie Ingraham, John Lee, Benji Birch – not one person turned me down which I think highlights the special faculty that we have at Camosun, who are committed to creating environments in which everybody feels welcome and doing anything they can to support the students at the college.” 

And for Sue, “there is no ‘we’ll just do this and take care of that’ when we talk about creating more flexible opportunities for students. Because if you want to create more opportunities for STEM programs, these are just some of the barriers and challenges that will just become bigger if we don’t begin to address them now.”  

Camosun Story #97: Aidan

Aidan is a faculty member in the Management & Human Resources (HR) Leadership (MHRL) department. She completed her PhD during COVID, and while she was working on her dissertation, realized that research was not where her interest lay – instead, she wanted to teach. So, three years ago, after she moved to Victoria, she started at Camosun, and now teaches mostly HR courses, including Organizational Behaviour, Recruitment and Selection, HR Foundations, and Occupational Health and Safety.

Aidan teaches in all modes: in-person, asynchronous, blended, hyflex, you name it! “If I’m teaching four courses in a term, typically two are fully in-person, one is blended, and the fourth will either be blended or entirely asynchronous – it depends on the courses I’m teaching that term. But for my upper-level courses, including recruitment and selection, I’ve been exploring a hyflex approach, so while I teach in the classroom, students can choose to attend either via Zoom or in-person.”

I wondered how the hyflex model was working for her recruitment and selection course. “It’s going really well even though it developed into hyflex accidentally. The first time I taught it was the year the course moved from fully synchronous during COVID back to in-person. Some students were hesitant, wondering what would happen if they were sick and missed several lectures. A colleague advised me to record the audio for the lectures so if students could not attend, they would not miss content. But then I realized that students were just hearing me and looking at lecture slides for 3 hours, which was not engaging. So, I spoke with Derek Murray in CETL about the idea of hyflex, and what does it means, and during my first Scheduled Development time I revamped that course to hyflex.” And a large part of that redevelopment involved redesigning activities so they could be done hyflex.

Aidan taught two sections of the new hyflex version of the course, one during the day, and one in the evening. “Student feedback was phenomenal. Those who really wanted to be in-person came in-person and those students who had family commitments or other challenges making it hard for them to come to class, loved that they could still participate online. Some students attended the whole term either in-person or online, but many went back and forth depending on their schedules.”

There is currently no “hyflex” designation in Camosun’s course registration system, so I wondered if students know ahead of time how Aidan teaches the class. “I send out an email to students before the first day of class to let them know what to expect, and that information is also in the course outline. And then, to make students who miss that email know, I also let tell them on the first day of class.”

Aidan told me that her chair has been very supportive as she (and some of her fellow faculty members) dove into hyflex teaching. And that encouragement meant Aidan felt supported to also redesign her occupational health and safety course for hyflex. “Students who had taken the recruitment and selection course loved the model and asked if I was offering anything else hyflex. But my chair, Dr. Steve Scott, is phenomenal, and says if you want to do something, try it, and if students love it, let’s look at how we can make it better. So, there’s definitely support in our department, and interest among some of my colleagues to do more.”

I knew that accessibility was important to Aidan, and I wondered how she made her courses more accessible for students. “In the recruitment selection course, I moved away from using a textbook, to using a mixture of academic articles, news articles, etc. which are all freely available for students. I’ve asked students if they would rather have a textbook, but most say, no, they’re happy not paying for a textbook, and that they find the information in the resources I supply gives them what they need for this course.” In addition, Aidan feels that the hyflex option also provides access and flexibility for those students who struggle to make it to an on-campus course for a variety of reasons. For example, “I had a student who had severe social anxiety and for her, taking class from home and still being able to interact with classmates and ask questions with the camera off meant she was able to get more out of the class than she would have otherwise. Plus, I record the hyflex lectures so all students can review them later.” In addition, Aidan offers students extensions for any assignment as long as they ask in advance. “Quite a few students have taken me up on that when they have a tough week or have many other assessments due at the same time.”

I asked Aidan if she could tell me a bit more about how she designed her hyflex course. “First, not all courses are suited for hyflex; it depends on the amount or kind of information students need to learn. But the recruitment and selection course relies on students sharing their experiences, and using those experiences as examples to build on, so there’s a lot of engagement happening. And because I wanted ensure students were present and participating, hyflex seemed like a good option to explore.” And to encourage engagement in a hyflex class, Aidan looked at Mentimeter and Kahoot. “The engagement needed to be online, meaning students could be in-person or at home, I wanted it to be anonymous, so students didn’t feel pressured, and I wanted to see the results of the engagement immediately. So using tools makes it easier to move to hyflex teaching because it doesn’t matter where students are – if they have a mobile device or a laptop, they can participate.”

Hyflex does not mean Aidan’s students no longer work in teams. At the same time students do groupwork in the classroom, she sets up breakout rooms for students online. “I’ll open breakout rooms, but I don’t force people into them. This way, students can form their own groups online just like they do in the classroom, with the people that they want to be with. Because some students like breakout rooms and some don’t, I only use them every third class or so.” I wondered how Aidan felt about some students not engaging in breakout rooms. “I had to let go of attendance, and understand that if students are not engaged, it’s either because I’m not engaging, or they just don’t want to engage. If I’m doing everything I can to make this class engaging and somebody still doesn’t want to engage, that’s not on me. They’re adults and I’m not here to penalize them or force them into breakout rooms. If this is how they choose to learn I’m here to support them. If they want help, I’m here. If they don’t want to come to class, they don’t have to come to class. If they want to learn on their own, that’s their choice.”

Turning to a new topic, I wondered how Aidan was handling some of the concerns around assessments and students using Generative AI. “For my take-home quizzes, which are open for 48 hours to provide some flexibility for students, I first run my questions through ChatGPT and Gemini to see what answers AI is going to give. I also base my questions either on things we talk about in class, which GenAI would not know, or I use what AI gave me as an answer and then develop the question to purposefully set that as the wrong answer. So, for example, I won’t specify in my question that we’re in B.C., but all the legislation we discuss in class is B.C.-based. However, GenAI will assume the question is about federal, or American, or some other legislation, giving the wrong answer. I also write my case studies in such a way that GenAI answers most of my questions about them incorrectly. I do tell students not to use GenAI because it’s not great for their learning, but I don’t tell them that if they use GenAI, they will get a zero. Instead, I let them know that if they use GenAI, they will probably get only one or two out of seven for that question because it’s not actually answering the question with the nuance needed.”

However, students can use GenAI for some assignment components. “In my recruitment and selection class, the major assignment is an interview. Students work in teams to come up with competencies and interview questions, then they conduct an interview with someone and record that interview. Students can use GenAI to come up with their interview questions, because in the real world, they would probably use GenAI like this, but GenAI will not help them conduct the actual interview. So that’s how I’ve navigated the use of GenAI, through creating authentic reflective assessments.”

I asked Aidan what she enjoyed most about teaching. “One of the things I love most is that I get to influence people who are going to make a difference in the real world. That was one thing I struggled with around research: you spend three years working on a project, the review process takes another two years, then if it’s published, few people read it, and it doesn’t usually make any change. But I’ve taught managers and CEOs who later tell me that what I taught them made a big difference in terms of how they manage their teams or how they deal with various situations. So, I felt like I could make more of a difference teaching than through doing research, and I find that very rewarding.”

As we came to the end of our time together, I asked Aidan what advice she might have for a new faculty member coming to teach at Camosun. “I would say, don’t be afraid of using resources. In my first year, while I knew about CETL I didn’t reach out because I didn’t want to be the person who was new and didn’t know anything. It wasn’t until I attended a workshop and met people from CETL that I realized they want to help. In addition, reach out to your chair and ask for help, and, if possible, sit in on other instructors’ classes to see what strategies they’re using to engage students. I’ve learned a lot from other teaching styles, and even if someone else’s style doesn’t work for you, you can still learn a lot from them.

Camosun Story #96: Max

“Max is a phenomenal instructor that made our first-year class so interesting and educational. She provided us with detailed in-class lectures partnered with informative slideshows that were easily accessible via D2L, and she frequently updated us with any changes well in advance. To make up for lost classes due to holidays, Max dedicated time to post recorded lectures with the same amount of depth. Her labs are very engaging, and she provides well-structured feedback on each assignment. For our final project, she broke it up into chunks which allowed for feedback and correction throughout the course. She actively acknowledged the challenges that come with our lives and continuously led with kindness.”

Max has been a faculty member in the Psychology department at Camosun since 2017. She told me her PhD was in environmental psychology, explaining that her research was around the question “if we spend more time in nature, does it positively impact our psychological well being and our physical well being?” Some of the courses she teaches include Experimental Psychology, Contemporary Issues, Interpersonal Skills, and Human Development: LifeSpan. And she sees “a whole range of students, coming from high school, returning to school after being in the workforce for a long time, and of course a good component of international students.”

I wondered what Max enjoys most about teaching and she told me that, because research is still her comfort zone, she loves showing her students why research is exciting. But she also said that she enjoys “the connection to students and the engagement in class. There’s nothing like seeing students who are quiet or struggling finally find the confidence to speak up in class because they know it’s a safe space for them.”

Max was one of the many instructors who was teaching here when we all moved online during the pandemic, and I wondered what that experience was like for her and if she had brought anything with her from that time. Maxine said while she gained more “online savviness from having to deliver all my courses online, with support from our department and CETL,” she had previously taught courses online. But she added “what I recognized during that time was just how isolated some of our international students are. It’s one thing to be a student who is surrounded by family during a time of isolation, but I really felt for the international students who didn’t have their family and friends around them, many of whom were living on their own. So now, I have more empathy for international students who may not have the same supports as domestic students.”

I asked Max if, like some other instructors, she has seen differences in students now as opposed to before the pandemic. “I hear this over and over, that students have changed, and I believe that they have, but subtly rather than drastically. Yes, I see students struggling a bit more with boundaries, deadlines, etc., and perhaps we pulled back on those during COVID to give everybody a bit more flexibility, but for my own classes, I provide the same guidelines around expectations now that I did pre-COVID to post COVID: there are deadlines, but if a student who is struggling or needs a bit of extra time reaches out to me, I’ll support them as best as I can.

I wondered if Max had any memories from her years of teaching to share. “The moments for me that are most meaningful are when that shy student who hasn’t said anything for two months finally finds their footing and begins to share and make observations. Because our brains work better when we’re relaxed and if our stress levels rise too much, it impairs our cognition, I try to make the classroom a safe space. And I’ve had students tell me that they feel safe to share their thoughts or ideas in class, and that even when students have differing ideas, everybody still feels that their position is heard and validated – those are the memories that mean the most for me for me.”

I wanted to know a bit more about this last point, especially in our current world where opposing discourse is often seen as ‘I’m right and you’re wrong.’ “One of the courses I teach is interpersonal communication, and it is important to establish from day one of saying that the classroom has to be a safe space, while also making the students accountable in that space. They need to be able to share but be careful about what they are sharing because I can’t control if a student says something outside of class, even though I’ve asked them not to. So, part of it is acknowledging that I try to keep class as safe as I can, but they also need to keep themselves safe in that space. Then in that space, we talk about how we manage conflict and how we can have dialogue in spite of having differing opinions without falling into the name calling or nastiness that can happen when we become emotionally charged.”

Another question I had for Max was how she is working with students around Generative Artificial Intelligence (GenAI) as it becomes more pervasive in our education systems.  “That’s something that I’m still working on, to integrate it more in my classes. I talk about GenAI as a tool because I would guess for a lot of these younger students, within three to five years, AI is going to be part of their workplace environment. So, I feel like part of my job is (which is the part that I haven’t integrated as well as I would like to) is to teach them how to use AI well and how to be transparent about it. If, as instructors at a post-secondary institution, we’re educating students how to search online effectively, decide if a journal article is good or bad, and create proper APA in-text citations or reference pages, then I feel we should do the same with GenAI and help them consider when it’s appropriate to use it, and how.”

One of the ways Max has mitigated the potential use of GenAI in her classes is to have students engage in applied work, which is one of her passions. “Many of my assignments are applied which makes it tricker for students to use GenAI, but not impossible.  For example, in the communication course, students need to write down and quote conversations they’ve had with friends and loved ones and give me context around the conversation using the communication tools we talked about in class.”

I wanted to know more about the applied assignments Max works with in her classes. “A part of it is making the course concepts more relevant to students, so for example, in the communication course, students complete a questionnaire about their listening skills, we learn about what good listening looks like, and then they redo the assessment again at the end of the semester. They then think about how their listening skills have changed from their perspective. So, they’re writing about their own behaviours and bringing content from the course into those reflections about what they’ve learned about themselves, which I think students enjoy.”

As we came to the end of our time together, I asked Max what advice she might have for a new faculty member starting out at Camosun. “Go to one of the new employee orientations and use the resources available to you. For example, the Arts and Science team is fabulous, and they’re more than willing to help you…you just have to reach out. Everybody here is willing to lend a hand if you just reach out.”

Camosun Story #95: Melissa M

When I asked Melissa to tell me a bit about how she came to teach at Camosun, she called herself ‘the accidental teacher,’ saying, “I worked for Tourism Victoria for 22 years, finishing my time there as the senior VP of Marketing and Communications. Then I went into consulting and wandered around the world for a while. But something haunted me in the back of my mind. Back in the late 1980s, I had taught part time at Camosun in what was then the new certificate in tourism management. And I loved it. So, when Marina Jaffey called me to say they were looking for someone to teach their media communications course, I jumped at the chance. I taught on a term basis for awhile, and then they couldn’t get rid of me.”

Right now, Melissa teaches Global Business Strategies, Services Marketing, Marketing Communications Portfolio, and her new love, Current Trends in Marketing (MARK 485). MARK 485 is a new course (taught for the first time in Winter 2024) designed to cover a topic that marketing is influenced by and/or that marketing can influence, for example climate change or Artificial Intelligence (AI), and the topic is meant to change every few years. When I asked my students in Fall 2023 what topic we should cover they almost unanimously said AI.” And it is the story of MARK 485 that Melissa shared with me.

But before we talked about this new course and how it worked, I asked Melissa what she enjoys most about teaching. “I confess when I taught in the 80s, I was the sage on the stage. I loved moving from one end of the stage to the other and delivering stories with great anecdotes. But while that was well received back then, when I returned to teaching, students didn’t seem to respond in the same way, so, I started to introduce activities into my teaching. Even if I have to deliver a lecture (to set the tone for example,) I try to make it interactive, and I get the most amazing adrenaline rush from seeing a group of students engaging and thinking out loud. And when I walk out of a class and say to myself, well, I learned something new today too, I love that!”

In the MARK 485 course, Melissa took student engagement even further turning almost everything over to the students. There were 25 students in the first offering, and Marketing and AI was the topic. “It was a risk for me because AI is changing constantly. I had done some Scheduled Development the summer before to prepare, but so much had changed by the time I taught the course that I knew this would truly be a collaboration between me and the students.” To support the students in co-creating the course as it moved along, Melissa walked the students through Bloom’s taxonomy. “I showed them how their four years in the program progressed, from first-year courses where they were asked to write multiple-choice exams that tested their recall and worked my way up to the most exciting part of taxonomy, explaining how they were now analyzing, creating, and using their critical thinking skills. Then I introduced them to the BOPPPS model for lesson planning. No one had heard of it, although no doubt they had seen a host of instructors model it for them in past courses.” The final piece was talking to students about how to read and analyze the journal articles Melissa had chosen to support possible class-led session topics. Pulling from an activity she had encountered in a class she took in an MEd class at Simon Fraser University, Melissa picked a 12-page article and handed it out to students. Students looked horrified, but she walked them through how to read a journal article, how to analyze it, and how to look for three quotes in the article that resonated the most with them. “I also had them write a guided reflection (for a 2% grade) on each article before class so they would come prepared for the student led class sessions. If they hadn’t read the articles, I didn’t grade them harshly because I knew that reading the articles themselves was just the first step, and hopefully they would learn a lot more from their peers during these student-led sessions.”

With the foundation for the student-led class sessions laid, student teams then picked their topics from Melissa’s suggested list. “The first group’s class session topic focused on AI, marketing, and stakeholder relationships. This team modeled the BOPPPS approach brilliantly and the session was very interactive. The team leading the class session appeared confident and engaged, setting a high bar for the rest of the class-led sessions.”

About halfway through the class, Melissa raised the topic of AI and the students’ future. “I asked how many of them would be graduating that term and planning to go directly into marketing jobs. Then I told them that there would be a good chance they would be hired in part because of how current their AI education is, including their newly gained knowledge about the impact of AI on marketing (and vice versa.) Helping students see how AI likely will fit into their careers and how they likely will take an early leadership role in making significant recommendations to their employers, perhaps even proposing how a company should go about rolling out an AI strategy integrated with their marketing plan, made this course all the more practical and significant to this first class of MARK 485 students.”

Melissa also had students write critical reflections three times during the term. “For the first one, they could pick any topic related to AI and marketing.  Many of the students wrote about being worried whether they were going to have a long-term career in marketing, or if AI would take it away from them, and I, in turn, was worried that I had sparked this anxiety. But by the second reflection, I started to see a different theme: that AI is just another tool in their marketing toolkit. The evolution from anxiety, through to ‘I think I’ve got it,’ to their final reflection where AI was not seen as a significant threat to their long-term marketing careers, was very gratifying.”

Melissa based the final class assignment on an article written by a marketing professor about an experiment he conducted on himself. “He’d given himself 30 minutes to engage with an AI tool to write a marketing plan, from the initial gathering of research, evaluating the external market and finding what separates you from your competitors, identifying your target markets, developing the marketing mix, all the way to determining conclusions and recommendations for action. So, I replicated this experiment and had students work on it in teams. Each student had 30 minutes to explore one or more AI tools. Their team then had to pick a company, and hand the controls over to one or more the AI tools to “write” a marketing plan for the company. After seeing the results of the experiment, student teams wrote a paper describing the experience, including analyzing how effective the AI tools they used were in producing an effective marketing plan. Finally, I asked them to make three to five recommendations for a senior marketing director in an organization about how someone in this role should move forward with AI.” Melissa gave them class time to work on the assignment and watched them work. “I loved seeing the playfulness of their experimentation, their curiosity, and their critical analysis.” On presentation day, students reported that while certain AI tools collect and report secondary research with an impressive depth and level of accuracy, the AI tools used currently fall down when it comes to creativity. “One team had AI write a marketing plan for Crocs, but when they tried to direct AI to create a print ad, the results were comical. The Crocs pictured in one of their ads had toes sticking out through the holes, another had extra toes on the side. We laughed, but they presented a mature analysis concluding that the number one thing they need to learn as marketers is how to communicate with AI tools effectively so these tools can help deliver desired results.” Overall students proposed practical, well reasoned recommendations for themselves moving forward as soon-to-be marketing professionals and for the advice and guidance they can provide for their employers.

I wondered what was next for this course. “The curriculum for MARK 485 was designed by Joan Yates (retired faculty member) who observed that even though the course would be student led, instructor preparation is enormous, meaning that a topic should be taught at least twice.” So, this winter, AI will once again be the focus of the course, although Melissa wonders how much it will have changed by then. She also worries a bit that the next offering might not be as successful as this first one was. “Numerous students have told me it was their favorite class, and I also looked forward to coming to class every time. But sometimes those magical experiences don’t repeat. Since students are becoming more knowledgeable about AI now and the course doesn’t run again until Winter 2025, I wonder: will I have the same success with this approach?”

Regardless of what may happen by Winter 2025, Melissa is sure AI will still be an important and relevant topic. “I say to my students, when I was a young marketer, it was so much easier for me. There were a few daily newspapers that were seen by consumers as “the authority,” the 6:00 pm news, only three American TV networks, CBC, and CTV. So, when you set out to write a promotional plan, that was all what you had to draw on. But today you can’t keep up with the number of for-marketing communications options that have been popping up over the past 10-plus years, so I empathize with them finding their way through this more complex marketing landscape, now compounded with the addition of AI for marketing. But at the same time, I tell them how excited I am watching them at the start of this AI era in marketing, because I was there for the first consumer websites, the first live e-commerce sites, the first social media platforms – and we had to decide which ones to focus on for our work. And now they will be the ones deciding which AI tools to recommend for and use in their own workplaces.”

Camosun Story #94: Blair and Trauma-Informed Pedagogy

Blair has been a faculty member in the Criminal Justice Program at Camosun College for about 15 years. “I teach criminal justice and the law and legal policy for first-year students as well as case management. I also teach a course called Mental Health Addictions and Trauma (211) for second-year students, which has evolved over time to adapt to the reality of the people our students will be working with when they become practitioners.” Before coming to Camosun, Blair received a degree in criminology with an extended minor in psychology followed by his Master’s in Adult Education. “At that time, I was doing a lot of teaching in both federal and provincial prison systems, so my masters focused on education of people in prison.” Then one day Blair received a phone call from the chair of our Criminal Justice program asking if he would be interested in teaching an introduction to the criminal justice system course. While he had not considered teaching at a post-secondary institution before, Blair found he loved the experience and was happy to come on board full-time a year later after another instructor left for public office.

I asked Blair what he loves most about teaching, and he said, “I like seeing students grow, preparing them for the realities of the work they’re going into, and teaching them how to always keep the whole picture in mind to succeed as a criminal justice practitioner. Some situations they will face can be very draining, for example re-offending clients or client suicide attempts; you need to be able to step back, look at the big picture, and keep in mind those clients who leave and don’t re-enter the system instead of only focusing on the clients who return.” Blair was reminded of a poem about walking a path differently over time as you learn and grow, Autobiography in Five Chapters by Portia Nelson, and he told me that this is the goal of anybody working in the criminal justice system. “Working with people who have experienced traumatic lives and expecting an untraumatic-life version of success is unrealistic. Students have to learn what success looks like through the eyes of their client, not through their own eyes.”

This led nicely into my next question for Blair, which was how he integrated trauma-informed pedagogy into his teaching. “I work with trauma-informed pedagogy in my 211 course which started out as a ‘criminal justice perspectives on criminal behavior’ course. This is my favorite course to teach – we sit in circle and talk about whatever is coming up that day. For example, we talk about anger and where it comes from as well as the interplay between fear and anger and how to understand how people think and behave, so you can react and help them in the best way possible.”

Blair explained that a main tenet of the course is that if you expect somebody to modify their behavior in a criminal justice setting by, for example, abstaining from drugs and alcohol, then you also need to know what it feels like to change your own behavior. “I ask them to choose something they want to change about themselves, for example an entrenched habit like smoking, and track it over the course of the semester. It’s a difficult assignment and whether they get an A+ or a C has nothing to do with the change they’re making, but with their reflection on and insight into the hard parts of that change. Students create a goal statement and a number of objectives to help them achieve that goal. Then they decide on an externally imposed punishment if they lapse, which is not how we would do things in the real world but is what happens in a criminal justice system, and outline how that punishment would be enforced. This is all designed to give them some insight into how hard it might be for somebody to change something that may have been a part of their life for a long period of time.” Finally, Blair asks students questions like: What did or didn’t work for you? Did you have to change your plan? Did you have to change the outcomes?

One of the things students learn is how complicated it is to change your own behaviour without adjusting other things in your life. “I’ve had some students try to curb their drinking behavior, for example, and realize that they also needed to consider how friend groups fit into that behaviour – those are the insights that help them understand how best to help people within a criminal justice system, and those insights can be emotionally draining for some students.”

Because students have conversations about anger, fears, different types of behaviours (criminal and otherwise) and how we react Blair noticed that students were finding it tough to discuss some of the subject matter that was coming up. “I was losing some students because they found the course too emotionally draining.” So, while this course started as a criminal behavior course, a few years ago Blair changed it to a mental health addictions and trauma course to better match with what was happening in the classroom discussions. “Because I was losing students, I explored ways to teach the class differently, for example considering how much trauma is too much to introduce, and what would be useful in preparing students before they go into a system that has a lot of trauma in it.” So, Blair and a colleague at UVic who works with grad students around trauma started talking about trauma-informed practice. “Then, during COVID, I began to ask students to develop a trauma plan early in the course, before getting to the heavy topics. Now, we first have a person from Camosun Counseling come and talk about trauma, how it can affect people, how to identify when things aren’t going well for you, and to provide resources and advice for how to deal with things. Then I ask students to come up with a plan based on what they just heard, a plan for how they will deal with things that trigger them. The plan is private and not shared with me, but every third week we will revisit their plans so they can identify how they are feeling and if they need any supports. If I see anyone struggling during that process, we sit in circle to talk about what they are struggling with. I also tell students on day one that if anything becomes too much for them during class, they can get up and leave, no questions asked, to get some emotive distance so they can look at the subject in an analytical way.”

Since implementing the trauma plan, Blair says that students no longer drop for reasons related to the emotional impact of the course. “This course is like a capstone, because it’s usually at the end of the second year of the program. So, while students know a lot about the justice system, the course is designed to help them learn how people react in different situations by examining their own reactions to challenges.”

I asked Blair what advice he might have for faculty working with students and trauma. “We should not handle it ourselves. I’m not a counselor, and I actually think it’s a disservice not to refer students to professionals. What I can do is make students aware of supports they have access to, which I do on a regular basis, usually at the start of term then around mid terms when things are getting really heavy. I reiterate that they have access to resources, and that if things are getting to be too much, which is just the nature of post-secondary education, I ask them to please take the time to utilize those resources even if they need to take class time to get to an appointment.”