CETL Blog

Diane teaches in the BEST (Academic Upgrading Building Employment Success for Tomorrow) program at Camosun College.  She started our interview expressing her feelings about moving to online teaching in March 2020:  “I think it’s been amazing adventure with wonderful surprises, and an opportunity for me, as an instructor, to walk the talk, to be congruent with what I ask the students to do because I’m doing it as well, moving out of the comfort zone into the growth zone. I’ve been really touched by their acceptance, their patience, their understanding of us as a team as we tell them it’s not perfect, but we’re moving forward, we’re in the growth zone with you. It’s been just heart enriching and also skill enriching for me as an instructor.”

Diane is grateful first of all for all the support the college gave BEST students, providing them with computers and internet boosters.  “I had some online curriculum in D2L to use which helped me when we moved online, but some of my students didn’t have Internet access or computers at home, and some only had smart phones. So I did a lot of talking and texting and emailing with that group. But by the fall, we had a tech assessment process in place and were able to get loaner laptops and Internet boosters for them. That was a huge for my teaching because I feel it’s important that everyone is on equal footing.”  And she is also grateful to her team, Val (see Camosun Faculty Story 22: Val) and their Instructional Assistant Allyson, saying “I did a mountain adventure when I turned 40, and then a sea kayak surf adventure where I was part of the team leading, and there were a lot of parallels to the move online in terms of hard work, long hours, and that team approach, as well as the challenge to discover what you can accomplish mentally, physically, and spiritually.”  In fact, I was priveleged to have all three of the BEST team, Diane, Val, and Allison, in one or more of my Facilitating Learning Online courses last year, and I can attest to their dedication to making the online environment work for their students.

Like many faculty members I’ve spoken to, Diane spent a lot of time thinking about how to connect with students during this incredibly stressful time.  “In terms of teaching, I want to be tuned into how much stress they were under so I could make adjustments to assignments, to due dates, and to whatever it was that they needed.  I didn’t want to hold them up to rigid timelines; I just wanted them to do their best and to stay connected.”  Whatever the BEST team did must have worked for students, because Diane told me that they had better attendance in their synchronous online courses than they typically do in a face-to-face class.  “People were rolling out of bed with their bed hair and logging in.”

Diane feels that having to learn online was beneficial for students in ways beyond just learning the course content.  “I believe that students need this experience of being online, meeting online, etiquette online, and learning more about being a self-directed learner, including time-management and focus skills.”  And in the past year, BEST has seen different kinds of students join the program.  “We’ve had parents, a lot of gamers, and socially shy people taking the program and attending in a strong way. Learning online definitely provides more flexibility for some students, although I think some people still miss the face-to-face for sure. But I just talked to a student this week who said he wants to go on with online learning. It’s just more convenient,” not an uncommon discovery from the past year.

One other benefit to teaching and learning online Diane mentioned was being able to bring guest speakers into classes.  “It’s so meaningful for the students – they love the guest speakers because we bring in people related to the career curiosities. So the guest speakers just need to log in, and they don’t have to drive and park and find out where the classroom is.  It’s so easy for them.”  And finally, Diane reiterated something Val mentioned in her interview around how much more easily students can share a bit of their world with the rest of the class.  “Because they are in their own space, I’ll ask them to take five minutes and find an object that’s meaningful for them, then come back and tell the class why that object has meaning for them.”

The experience of the past year was not without its challenges though.  The BEST team worked hard to hone the assessments for their courses so that there weren’t as many, so that students were not overwhelmed.  “That’s what we’re doing now. These last eight months have been a wonderful pilot opportunity, and now we’re looking at what assignments to keep, adapt, or let go, as well as how to weight them because we’re also moving to articulate the program for adult graduate credit at the BC grad diploma credit.”  And one other challenge, which will sound familiar to many, was trying to decide what pieces of the course should be asynchronous and what pieces should be, in as Diane put it, part of the “precious, precious synchronous time.”

Diane has several pieces of advice for anyone thinking of moving their courses online.  First, she recommends looking for existing online curriculum so you don’t have to start completely from scratch.  Second, get a team around you.  Third, ask students for feedback. “Every week we asked for feedback, and then at the end of the program we asked for feedback on the whole experience.”  And most importantly “don’t try to be perfect, just do the best you can and keep it simple.”  Finally, Diane wants faculty to know that “it’s going to be a fun and challenging adventure. The first round is the hardest one, and then it’ll get better.  Have faith, have fun people around you, take regular breaks, and remember that any crisis has incredible opportunity in it as well.”

The plans for BEST are to, for the time being, keep it online and refine the synchronous/asynchronous model the team has been working with.  “I hope moving forward, by keeping BEST online, we can attract people from across the province and the country. We’ve also had interest in the program from international students, which was another surprising piece, although there are not many tuition-free education and career planning programs out there.”

Update:  since this interview, Diane tells me that students from their last year’s BEST program (online!) are now enrolled in several Camosun programs this term, including Mental Health and Addictions, Mechanical Engineering, Electronic Engineering, Kinesiology, and Upgrading.

Chrisa teaches learning skills and supervises the Writing Centre at Camosun.  In both roles, she meets with students one-on-one, and is also invited into classes to talk about learning strategies.

Chrisa told me that initially, when the college moved all its classes and services online back in March 2020, “the biggest part of my job was transitioning the Writing Center team to virtual tutoring. Fortunately, we already were using a platform that allowed us to meet with students virtually, we just hadn’t used it that way before.”  However, there were also staff in the English Help Centre who provide learning and writing skills to students who had not used this system at all, so “we decided that we needed to get those writing consultants on board with our online booking system as well.”  Once working remotely was established for everyone, and we all remember how quickly that happened, the next question was how was Chrisa’s team going to help students, and how were students and faculty going to know that they were still available to provide that help.

“It was a learning curve for all of us, but eventually we were set up and able to reach out to students. We had a fairly quiet spring term, but by summer 2020 word was getting out, and instructors began to respond to our emails asking to be invited into their classes. Marketing our services was quite a bit more challenging in the virtual world because instructors were still new to online teaching, but by fall term, it wasn’t nearly as complicated, and once the word was out we got really busy.”

Chrisa reminded me that, in Fall 2020, I had invited her to co-facilitate some student orientations with me, where I showed them D2L, Collaborate, etc., and she introduced them to the Writing Centre and Learning Skills.  She told me “I had taken virtual courses before (including CETL workshops), but hadn’t taught online myself, and one of the best forms of instruction was when I got to shadow you and see what it was like teaching in a live real-time session.”  In addition, being an online student yourself is hugely helpful when you are, in turn, supporting students learning how to navigate online learning.

Chrisa told me her biggest challenge while working remotely was feeling isolated.  “Trying to connect with people initially felt like swimming through mud, especially when I was sending e-mails but not hearing back from instructors, which was understandable because I knew everybody was struggling at that time.”  And she was acutely aware of the challenges students were facing.  “Sometimes students couldn’t figure out how to register for an account or book an appointment, so we set up a writing center e-mailbox allowing them to contact us directly with problems or questions. But of course, someone needed to monitor that inbox because often students would contact us when they had technical issues getting into a virtual session.  If someone wasn’t checking that inbox regularly, then an hour could pass and it would be too late for that student.”

Chrisa has found many rewards over the past year.  “The first is that I feel like the Writing Center team has become much more cohesive because we are now meeting using Teams. Whereas before, because we had offices on both campuses, it was much harder to pull meetings together.  I feel that’s also true with some of the other groups I’m a part of – it’s so much easier to meet with people now and I’m sure that will continue.”  This has certainly been an observation made by others (myself included) who, in the past, had to regularly travel between campuses for meetings.  But Chrisa found another exciting opportunity in virtual teaching:  “What really struck me during one of my sessions with international students was that we can meet with students living all over the world. And they were so grateful, and so much fun, and so funny.  It was a really inspiring moment for me when I thought wow!  This has fantastic possibilities.”  And finally, Chrisa is considering continuing with her virtual in-class sessions with students.   “I’ve discovered amazing ways to engage students virtually, like using a whiteboard where students are more likely to participate and engage, because it can be anonymous.”

Some of the lessons Chrisa will take away with her from the past year include making sure to ask for help.  “I’m better at it, but I’m usually the helper, not the one that asks for help, so that’s been a gradual transition for me. Also, trust my intuition, because it’s been pretty good. And trust that people are resilient, because I’ve been amazed by the resiliency demonstrated by my team and by students. Expect the unexpected, be flexible, and be kind to yourself and to everybody else.”  Chrisa reflected that even while knowing we were all in the middle of an extremely stressful situation, most people still expected too much of themselves.  “When I meet with students, they often seem upset with themselves because they feel like there’s something wrong with them if they don’t already understand something they are in the process of learning. And I probably had similar feelings as we made this transition to online, I think I was probably pretty hard on myself. Over the past year, the cognitive load has been gigantic for everyone, and when you’re dealing with so many stressors, it’s harder to learn. It’s harder to think clearly. It’s harder to access your analytical capacity. And it’s therefore easy to feel like there’s something wrong with you.  So that’s the other lesson learned – make sure to access the support and community that surrounds you, especially when you’re feeling isolated.”

If Chrisa were giving advice to someone suddenly having to move online for work or teaching, “I’d say it’s probably going to be a bumpy ride, but you will probably also enjoy it because you will learn a ton. Make sure to ask for help, and if possible, shadow someone so you can see online teaching in action. In addition, if possible, take baby steps to make it more manageable.”  And finally, Chrisa gave some words of wisdom I really appreciated:  “take a lot of breaks, listen to uplifting music, take some deep breaths, and build in strategies to help you cope with trying to learn so much new information at once.”

Like Alison in the Centre for Accessible Learning, Chrisa is looking forward to continuing some virtual student support moving forward.  “We want to offer both options because students really appreciate that flexibility, so I’m sure we’ll offer some blended options to students and they’ll probably expect it as well.”  I can say myself with some certainty that services for students, much like classroom learning, are not going to look the same as they did before, in a good way!

Brent is a faculty member in the Medical Radiography (MRAD) program at Camosun College (and yes, there are TWO Brents in MRAD!).  Because most of Brent’s courses are labs requiring students be face-to-face, when the college moved online in March 2020 he faced significant challenges, including facing a program cancellation for that initial period of the lockdown.  But Brent told me he “was lucky because as we learned more about COVID, the addition of safe-start options to the initial restrictions allowed us to adapt our lab time, meaning I was able to get some face-to-face time with the students.”

Because in-person class time was limited, Brent ended up flipping his class.  Students accessed the lecture material asynchronously, and in-class time was dedicated to questions and discussion.  Brent decided to look at it as an opportunity to try something new, explaining “our program is very intense and normally involves students being in class for full days, but because of the pandemic, I didn’t want to put pressure on them to have to show up for long hours. Therefore, this became the first time I put more ownership on the students to complete work outside of class, which was hard for me to do because a lot of what I did before was very teacher-driven.” Brent also found flipping difficult because “I love teaching face to face – that’s what gets me up in the morning: building connections, having inside jokes, and getting to know the students and how they work.”

Brent taught two cohorts last year, one of whom was new to the program.  Like other faculty in this situation, Brent noticed a difference between how these two groups reacted to the way courses were taught during COVID.  The new group, of course, didn’t know what to expect.  “We worried that we would miss something important, but in the end my colleague Sarah and I were able to trim the fat a little and concentrate on what was really needed to cover the course outcomes.”  In addition to having limited time face-to-face, class sizes were also limited due to restrictions.  “There were a total of 16 students, separated into blocks of four for the lab time, so the full class never interacted as a larger group.  In addition, Sarah and I only taught eight students each, so we each only met half the class,” and for this group, the flipped model seemed to work well.  “They had to have worksheets completed before coming to lab, and they did all come in prepared because they knew how valuable the lab time was.”  In addition, because this group had less lab time there were other activities online to make up for this, and to enhance these activities, Brent searched for a virtual simulation tool he could integrate for students to use outside of lab time.  “It was hard to find a simulation tool that would be easy to use and give you what you need. And I wanted to make sure a new tool would support student learning rather than just adding to their stress.”  Eventually Brent found a tool which was applicable to the level one students, allowing them to use it on their own time, and giving them immediate feedback as well as a certificate.

Brent worked with his other group, the one who was not new to the program, a little differently “because they already had a relationship with us and craved more face-to-face time, so I ended up lecturing over Collaborate instead of having them prepare everything on their own. I wasn’t planning on doing that originally, but it was something those students needed, and I think it went really well for them.”

In addition to addressing different cohort needs in the face of limited face-to-face time, Brent faced the challenge of plunging into a new world, not knowing “how the courses were going to look and how students were going to react to them. I wasn’t worried about the technology, but I wanted to provide a good product and be proud of it.”  But Brent told me “my biggest challenge was to keep those student relationships. I lucked out because my course was blended, so I knew we would be okay because we had that face-to-face time. But it reinforced to me how important the learning environment is, and how important it is to devote the time to working on that connection between learners and instructor.”

When I asked him about what rewards he may have seen come out of this past year, Brent had a few things to say.  “What this has allowed me to do is change. There’s a certain point in your career where you need a challenge, and this allowed me to venture outside the box, which is something we ask students to do all the time. And if you can reflect on why something new is hard for you, you can relate better to your students.  And now I’m much more comfortable trying something new, and being ok if it doesn’t work, whereas before I put a lot of pressure on myself as an instructor to get it right all the time.  Now I know that as long as we have outcomes to meet, I can change how I meet them because students will still get what they need.”  But Brent tells me that his biggest takeaway was finding out how adaptable students are.  “They did an unbelievable job, even while juggling lots of other things in the background.”

I wanted to spotlight one other experience from last year Brent related to me.  “I used Collaborate when the year-ones went out to clinical. I hadn’t met some of them and my clinical hospitals were in the north of Vancouver Island, but I was recommended not to travel at that time, so instead I had bi-weekly Collaborate sessions with them.  What I noticed was that many of these students were away from home for the first time, and were now isolated due to the pandemic, as well as learning at a hospital, which is very difficult. Having these regular Collaborate sessions allowed some of them to open up about their challenges.  I’ve known since day one that teaching is about more than just content, but this experience really emphasized that.”

Brent’s advice to others who might be moving courses online is simple:  “Reach out and ask for help. Teaching can be isolating, and it can be hard to ask for help, but there are people out there who are willing to help. I enjoyed the opportunities to work with other peer groups in the college because we had to rely on each other a little bit more. In addition, just try something new and if it doesn’t work, adjust the sails.”  Brent also advises being prepared, but not holding onto expectations or predictions of how things will turn out, because “a lot of my stress comes from our expectations.”

Finally, moving forward, Brent tells me “we’re still going to teach blended online in September. We will continue to build on our library of videos and use the simulation tool.  I might also continue to record my lectures so students can go back and review them.”  And finally, Brent ended his conversation with me reiterating our need as instructors to emphasize care in addition to content in our teaching, saying “if you take care of the person, everyone is going to learn.”

Alison is a faculty member in the Centre for Accessible Learning (CAL) at Camosun.  While she does not currently teach in the classroom, she works very closely with Camosun students who register for accommodations through CAL.  When COVID moved us all online in March 2020, Alison says she “was new to CAL, and was just starting to understand the pre-covid CAL systems. So for me, it was interesting because all of a sudden I was on a more level playing field with everybody else because moving online was new for us all.”  For Alison herself, she found working virtually “promoted better teamwork in the department. We could meet so easily, whereas before, because CAL has offices on both campuses, it was always complicated to have regular meetings.  But all of a sudden it was so easy to meet, and I thought we worked extremely well together to re-invent ourselves.”

In addition to how teamwork in CAL had to change, the way CAL worked with students also had to change.  “We had to rethink every step of our processes and really consider how we were going to make things work for the students.  And by the end of last summer we had a really good system in place for meeting the needs of all students.”  Of course, there were bumps along the way.  Normally, making such huge changes to how you serve students requires time, study, talking to students, etc.  But last year, this was impossible.  Alison noted that for students for whom coming in for face-to-face appointments is intimidating, “moving to online was wonderful because this whole weight lifted from them, which opened my eyes to how we can provide a more diverse and inclusive service to everyone. I don’t think I realized fully how in-person meetings didn’t serve some students. From extreme social anxiety to physical disabilities, there are many reasons why our penchant for face-to-face isn’t convenient or comfortable for many students. Why should they have to come to meet with me face to face when we can easily do it differently?”

In terms of technology, Alison reflects that CAL had to use things differently with the pivot.  “We had a front desk where students dropped in to ask questions, and the faculty had in-person drop-in hours as well, but we had to figure out how to handle drop-ins virtually. Now, I have virtual drop-in times, so that when a student has a question, they don’t have to book an appointment, meaning I can respond to them quickly.”  In addition, Alison noted that CAL had to rethink how they provided support to students for exams.  She didn’t want to speak to that herself, except to say “CAL Exams had to do some really interesting things in terms of accommodated exams.  For example, if a student needs a reader or a scribe, how do you do that with technology so that the student is at home, while the scribe and the invigilator are both somewhere else entirely?”

Alison noted something I think many of us felt last year: how challenging it was (some days more than others) to not just have to pivot online, but to live through a world-wide shut-down, with a pandemic raging around us, while working to support students and instructors through normal course-related concerns like completing coursework, assessments, and writing exams. But in spite of all the chaos, CAL somehow “had to review all our systems and evaluate our processes, and then figure out how we were going to change them to support this completely new scenario.  And of course, sometimes we made decisions, only to later discover something that didn’t make sense because of something else we hadn’t thought of.”  I reflected to myself how we in eLearning had a similar experience: we had to make a lot of changes in the moment, without having the time to do them as mindfully as we would have preferred.

But Alison sees huge rewards coming from moving online because CAL can now offer students more choice in the ways they can interact with CAL.  “For many students the move to online was a huge gift. I worked with students who said this was what they had always wanted – for health reasons, social anxiety, or the whole realm of challenges our students face – to remove the pressure of having to come to campus for everything.  It was a huge game changer for them, and I suspect some students will be dreading the idea of having to go back on campus. I really hope the institution remembers the good that came out of last year.”

Alison ended our interview with some comments about her view on how COVID has affected the way we interact with each other at the college.  “I think it changed not just how we supported students, but about how we communicated with other areas of the college. COVID in a way has made some of our silos disappear. If you’re in this building and I’m in that building, we see each other as separate. But when we’re just a Teams meeting away from a conversation, it becomes easier to work together within the institution. So in some ways I find it’s helped working relationships, and made communicating and collaborating easier.”  Like Alison, my personal hope is that we keep all of what we learned over the past, stressful year, and continue to use the best tools to support, communicate, and collaborate with our fellow students, faculty, and employees.

Diane teaches Massage Therapy.  And yes, I know you are thinking, how on earth do you teach Massage Therapy online?  Well, it wasn’t easy, but Diane and her group adapted to the sudden pivot, and now are working in a new world of blended.  New to them especially, because as Diane informed me, massage therapists are not known for their computer savvy!  But, nonetheless as, overnight, everyone was “thrown, not even into the deep end of the pool, but into the ocean, the community pulled together and said, here we are. Let’s do this!”

Since a Massage Therapy program requires hands-on learning at some point, the program group had some thinking to do.  In the spring, Diane says “we split the term into two blocks of 7 weeks, and front loaded all the courses that wouldn’t require hands-on learning.  We were basically teaching like you’re laying tracks while the train is coming towards you.” Then later, when they were able to go back into the classroom, they moved into some blended learning “which just took a little bit of the edge off, allowing us to figure out where the cracks were and put the glue in, so to speak, getting feedback from students of what they were requiring and what their challenges were as we went so we could begin to be more intentional and thoughtful in how we integrated some of the tools.”  How did they do it?  Well, Diane credits two things:  first, support from CETL and eLearning, and second “the community of educators worldwide, understanding how much we’re all struggling and supporting each other.  Also, taking workshops on D2L, how to build community, etc. – not just the technical how-to’s, but also how to create a meaningful learning experience for the students.”

Like other health-related programs, Massage Therapy has a cohort model, which means Diane has been seeing differences between the cohort that had to move online suddenly, and the cohort which started completely online from the beginning.  “We had a second-year cohort who already knew each other, but who struggled with the pivot. But the cohort who started in the fall seemed to adapt better – it was the only mode they knew.  I think they actually enjoy a lot of things about online learning.”  And Diane noted, that the students certainly seemed to embrace the blended model once it was established.

Aside from moving a hands-on program online, Diane says that one of her biggest challenges last year was the learning curve: “you’re developing your course, learning the technology, teaching and putting the course online all at the same time. I think if it had been one or the other, it would have been ok, but putting those altogether was really challenging.  In addition, I think the biggest challenge was how to make an online course a meaningful experience.  Especially in the synchronous classes.  For some students, my class might have been their third online lecture in a row.”  Diane had experienced so-called Zoom fatigue herself in CETL workshops.  “If it went too fast I got lost then that was it:  I was done. I think as we move forward, the experiences of the past year will make us better teachers.  It will certainly make me a better teacher, to be much more focused, have guideposts along the way, and work in shorter blocks of time instead of 50 minutes straight of me talking.”

Over the past year, Diane said she was able to work on being more intentional with her teaching.  “One of the things that I was able to do, with the help of D2L, was to organize and standardize my classes, which is something I’ve been wanting to do for a while.  Such a benefit to learners, to come into a course and to know where to find everything, to know what to expect, to make it crystal clear for them. And that’s what I’m looking forward to keeping, so they have a map of every course, of every week.”

In addition, Diane says “I’ve always thought that health care and education are mirrors for each other.  What we model in our patient care, in respect and safety and consent and all of those things should also be part of our learning communities. And I think that online teaching forces you to be intentional in creating respect, safety, and accessibility, and to consider how we can make our courses more transparent, meaningful, and authentic for our students, which makes me excited for the future.”

Diane also noted how online learning provides opportunities to “students when they are not faced with the pressure of sitting in front of the other people. I found that some of the reflective writing that some students did online, or some of the questions they would ask, surprised me.  Not everybody thrives in the face-to-face classroom, and I saw where having an online option, where students can take information and integrate it in their own way, was really powerful.  I was shocked, seeing that quiet person at the back I’ve been trying to get to, how giving you a little space really allowed you to flourish here.”

With regards to advice for anyone getting ready to move their courses online, Diane says to let go of perfectionism, stop beating yourself up, and “have patience and be gentle with yourself. Take it step-by-step and ask for help.  Also, remember what it feels like to learn something new, and to be vulnerable and overwhelmed – this is how our students feel all the time. It’s stressful to learn things new, especially when you’ve got a lot going on in life.”

Finally, I asked Diane how she was envisioning the Massage Therapy program moving forward.  She told me “I’m shocked and surprised because originally wanted to throw my computer out the window and stomp on it as it hit the ground. But when I started working on standardizing everything, organizing everything, streamlining my courses, I became really excited about what other tools I can explore. So a resounding yes, I will use online tools to support my teaching moving forward, and I’m excited to add them to more of my courses.”  In addition, her program is looking at moving more courses into a blended model.  “Some courses are already, and we are discussing of what other courses could be blended, considering the student experience.  Certainly, for some students, the accessibility of not having to come to campus all the time is an important consideration.”

Diane’s final words were encouraging to me, given everything we have been through over the past year and a half:  “I don’t think I can stress enough the surprise of how much I embraced online teaching, and I really look forward to doing more and learning more!”

Vivian is a faculty member currently working with the Assessment Centre in the School of Access at Camosun College. While Vivian did not teach in the classroom during the past year (although she was prepared to jump in), she still wanted to learn more about online teaching, so she signed up for the Facilitating Learning Online (FLO) Fundamentals course in Fall 2020, which she completed in addition to her full-time work in the Assessment Centre.  Vivian was concerned because, in her own teaching, she relies heavily on connecting with students and she was not sure how she could build community in a completely online environment.  “FLO was really helpful because one of the first things I learned was that building community online was indeed one of the biggest challenges I would have to overcome in order to connect with students”.

Some of the tips for building community Vivian took away from FLO included students creating introductions of themselves (and the option for them to use video), using the chat and discussion boards to get to know each other, and small group projects to help build those connections.  She also appreciated being a learner herself, saying “I think that was the most valuable part of the FLO course, feeling like a student.”  By experiencing not only the complexity of learning content, but also learning the technology, she was able to understand some of the challenges students experienced, especially during that first term when everything moved online so suddenly.

One take-away for Vivian from FLO (which explores asynchronous online learning) is that in an online learning environment, “learners can take more time to reflect and craft their responses through chat.  Having time to respond is especially important for those students who find conversations challenging in face to face classes and prefer a bit of think-time.”

In addition to learning more about how online learning can work for students, over the past year Vivian also learned how to adapt her own work to a completely virtual forum.  While she doesn’t work hands-on with students in her current role, she works closely with the Assessment Centre, the unit responsible for the majority of placement assessments and external exams at Camosun. “So immediately, once COVID hit, external exams were discontinued and priority shifted to supporting Camosun students. There was a huge challenge moving to completely online.”  Fortunately, the Assessment Centre was already using a virtual proctoring system that enabled students to take assessments at a distance and were able to support students with their assessment needs quickly.  After several months, the Assessment Centre returned to offering on campus assessments; however, many students chose the virtual option because they preferred to complete the assessment from the safety and comfort of home. Vivian notes, “I think that’s a change that will continue; students will have the choice to come into the Assessment Centre or to complete their assessments online.”

Like many other faculty developing online courses, Vivian found one of the challenges to doing everything virtually was the amount of time it can take to work in the online environment.  “Some assessment tasks have smoothed out, but others still take a fair bit of time. There was a huge learning curve during the transition, but everybody worked together to ensure students received what they needed.”  At the same time, Vivian has found that she is very productive working at home (which I personally can relate to!), although she misses people. “I think people would probably have resisted many of the changes we implemented had they not been thrown into it, and I think that is the revelation for everybody:  most people walked away with some value from this experience, even though it was really challenging.”

I asked Vivian if she had any advice for faculty who might be teaching online for the first time. Vivian says, “The students are going to be nervous – they may not be familiar with online learning, or the platform may be very different from what they’ve worked with previously. Students will look to their instructors for assistance and instructors will need to be patient in those early weeks.  Vivian says she would also encourage instructors “to consider reducing the amount of material assessed for marks. Assign practice work as just that – practice. This will reduce the pressure on students and places responsibility on them to complete practice work for understanding, as opposed to marks.” Over this past year she came to recognize the importance of paring back course content to find the balance for students.  “There are certain expectations and learning outcomes that you need to address, but being aware of what students really need to learn to meet those outcomes may allow you to cover some topics less extensively.”

As Vivian closed our conversation, she affirmed, “it’s so very valuable, I think, for any experienced teacher to have some time to reflect on questions such as, “Do I need to test everything? Can I create opportunities for students to work together to solve problems in the virtual classroom? How are students responding to this new format for learning?” And finally, “What can we take from this past year that benefits our students?”